HR Coordinator
Resume:
Nelson Castro
Benefits Coordinator
Long Beach, CA 90802
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
HR Coordinator
RAW Artists - Los Angeles, CA
June 2018 to Present
Facilitating human resources processes.
Administering employee health and welfare plans.
Liaison between employees and insurance providers. Resolve benefits-related problems.
Ensure the effective utilization of plans related to HR programs and services. Administer health and welfare plans, including enrollments, changes, and terminations. Answering employee requests and questions.
Assisting with new employee hiring processes.
Reconciling benefits statements.
Conducting audits of payroll, benefits, and other HR programs, and recommending corrective actions. Assisting with the performance review and termination processes. Assisting with the recruitment and interview processes. Bi weekly payroll processing.
New hire orientation, new hire on-boarding, I-9 verification, scheduling interviews, coordinating in person interviews.
Total Rewards Benefits Coordinator
New York Presbyterian Hospital - New York, NY
October 2016 to April 2018
Administered various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 401(k), and wellness benefits. Explained benefits self-enrollment system.
Verified the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims and costs. Resolved administrative problems with the carrier representatives.
Assisted with adminIstration of COBRA.
Assisted HR manager in obtaining statistics and information in renewal process of any health, life and retirement plans that benefit the company.
Prepared and set up meetings designed to help employees obtain information and understand company benefits and other related incentive programs. Ensured distribution of required employee notices.
Prepared and maintain biweekly employee reports, new-hire and absentee reports. Maintained and updated company organizational charts, phone directory and other requested reports as needed. Assisted with implementation of new system for ADP to Workaday. Acted as liaison between employee and other HR departments.
Provided information for medical support notices as well as other government documents. Conducted termination audits, enrollment audits, reconciliation of insurance carrier invoices, self-billing for life insurance, census reports, and maintenance of records. HR Analyst
KAISER PERMANENTE - Alameda, CA
June 2015 to July 2016
Responded professionally with accuracy in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to
employee pay, new hires, terminations and personal status changes. HRIS enrollments of employee data.
Acted as a liaison between benefits team and payroll team to communication changes to employee pay
resulting from benefit change events such as open enrollment, employee qualifying events and new hire
elections.
Served as employee advocate for the resolution of escalated benefit questions and issues, such as health & welfare, paycheck discrepancies, 401(k), and other company benefits. Customer Service/Print Quality Liaison
MINTED LLC - San Francisco, CA
August 2014 to February 2015
Managed inbound/outbound calls
Liaison of communication between printing vendors and customer service department. Arranged and solved escalated customer related print issues via Salesforce. Maintained complete activity logs and prepared reports. Mental Health Worker
WORCESTER RECOVERY CENTER AND HOSPITAL - Worcester, MA March 2013 to November 2013
Provided direct patient care.
Maintained complete activity logs and prepared reports. Assisted patients with performing activities of daily living. Reported changes in physical, mental or emotional condition to nursing staff. Security Officer
ALLIED BARTON SECURITY - Worcester, MA
2012 to 2013
Secured building during business and non-business hours. Provided customer service to clients and visitors. Answered questions and concerns regarding security. Customer Service Representative
Protocol - Worcester, MA
May 2011 to October 2011
Managed heavy inbound/outbound calls
Loaded information on to prescribed database.
Researched and retrieved requested data.
Customer Service Representative
Fallon Community Health Plan, Inc - Worcester, MA
September 2009 to May 2010
High volume, customer service for busy health plan call center. Assisted employee's enrolling during annual enrollment. Making changes to benefits do to qualifying life events. Offered assistance and assisted employees enrolling in benefits for the first time. Education
QUINSIGAMOND COMMUNITY COLLEGE - Worcester, MA
2005 to 2008
Skills
Peoplesoft, Workday, ADP, Salesforce, HRIS
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