Mental Health Customer Service
Resume:
JASMINE COLTRANE
*******.*.********@*****.***
A results-oriented, self-motivated student with an interest in health services management looking to expand in research and outreach; who works well with all levels of management, coworkers as well as constituents; seeks employment in the public health industry
EXPERIENCE
JUNE 2018 – AUGUST 2018
COMMUNITY SUPPORT WORKER, inner city family services
Individual, group, and family training in mental health management techniques.
Assistance with community transition planning and community linkage among low-income families.
FEBRUAY 2017 – MAY 2017
MENTOR, America Reads America Counts Partners in print
Designed Alternative learning techniques to increase learning
Assisted students with their math homework and classroom topics
Communicated the needs of students through weekly reports
MAY 2016 – AUGUST 2017
HOSPITALITY ASSISTANT, Conferences and vistor services
Manages various interactions in lobby of campus residence halls
Performed exemplary customer service to visitors
Managed hundreds of keys for residence halls
JANUARY 2016 – MAY 2016
ASSISTANT, Pregnancy aide center
Administered Pregnancy tests on patients
Efficiently cleared and prepared examining rooms
Assisted with recording vitals and patient information
Researched solutions to specific patient problems
Entered prescription and patient info into digital database
OCTOBER 2014 – MAY 2016
OFFICE CLERK, department of hearing and speech sciences
Transferred over 500 student paper files into digital database independently
Effectively utilized Microsoft office and office machinery
Prepared events hosted by the department
Communicated with faculty and students to address their needs
EDUCATION
JULY 2018
BS, PUBLIC HEALTH SCIENCE, University of Maryland
Certificate: College park Scholars – Media, Self, and Society (2016)
SKILLS
Microsoft Office Applications
Time Management/ Multi-tasking
Data Entry/Management
Google Applications
Problem Solving
Advanced Customer Service
Troubleshooting (both in person and via phone)
ACTIVITIES
COOPERATIVE HOUSING AT THE UNIVERSITY OF MARYLAND
Involved in outreach activity with new membership subcommittee
Participates in activities aimed to foster community among residents
Mediated conflicts among members
LAVENDAR LEADERSHIP HONOR SOCIETY
Developed leadership techniques regarding social justice of vulnerable populations
Facilitated focus groups and lead leadership retreats
HLSA484: REDESIGNING A CLINIC TO MEET COMMUNITY NEEDS
Performed needs assessment in communities with high health disparities
Designed a potential health promotion program with a team for the Susan Denison Mona Center
Presented idea to staff of the Mona Center
A WIDER CIRCLE
Helped organize clothing and household items donated
Assisted clients with finding items they needed
Contact this candidate