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Event Services Manager

Norfolk, Virginia, United States
August 22, 2018

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Wendell R. Cruz

**** ***** ******, ******** *****, Virginia 23456 757-***-**** SUMMARY OF QUALIFICATIONS

Highly motivated, vision-oriented, critical thinker with a proven ability to identify problems and implement realistic solutions. Accomplished Manager with more than 10 years of experience working with key project stakeholders to improve business performance through collecting, reviewing, and analyzing information. Proficient in supporting activity and data modeling, development of modern business methods as well as envisioning, documenting, and clearly communicating to the client various end to end solutions. A team player who is known for his excellent verbal and written communication skills. Core competencies include:

• Data Intelligence • Statistical Analysis • Multi-Site Operations

• Organizational Skills • Budget Forecasting and Analysis • Change Execution

• Quantitative Analysis • Interpersonal Communication • Trend Analysis

• Data Review • Project Management and Evaluation • Detail Oriented

• Quality Assurance &


• Continuous Improvement of Operational


• Eliciting and Specifying

Project Requirements


• R-Studio • NetLogo • IBM SPSS Modeler

• CLOUDES • ARENA • Oracle: Banner

• Dean Evans: Event

Management System

• Trafsys: People Counting Software

• eVA – Virginia Procurement

• Microsoft Suite

• Amadeus iPlan


Master of Business Administration with Business Modeling and Simulation Graduate Certificate, May 2017; GPA 3.77

Old Dominion University, Norfolk, VA

Bachelor of Science, Business Management,

December 2005

Old Dominion University, Norfolk, VA

Bachelor of Science, Biology with Asian Studies Minor, May 2002

Old Dominion University, Norfolk, VA


Old Dominion University

Program Administration Specialist July 2006 - Present

• Manage building and event operations of a 190,000 square foot Student Union with an annual budget of thirty-eight million dollars, holding over 10,000 events annually, with approximately 60,000 student, faculty, staff, and guest visits per week

• Hired, trained, supervised, and evaluated over 50+ facility managers, event staff, and public relations associates in the past 10 years

• Forecast and handle payroll of $65,000 for 15+ student staff that work in Webb University Center

• Develop training materials, 3 employee manuals, 2 service handbooks, and 3 Emergency manuals which are revised and updated yearly

• Identify and maximize opportunities to utilize technology to improve existing work processes

• Devise and implement quality assurance practices and assessments

• Negotiate with different vendors to procure goods that are needed for the Webb University Center and the Kate and John R. Broderick Dining Commons

• Interpret key drivers and trends to monitor office department performance

• Maintain statistical analysis and interpretation of building traffic and social media activity for budget development

Wendell R. Cruz

1505 Degas Circle, Virginia Beach, Virginia 23456 757-***-****

• Develop strategic and tactical products and services to support department objectives

• Create detailed spreadsheets to identify trends and develop forecasts

• Conduct quantitative analysis of usage data to forecast expenditures, identify future trends, and assess risk associated with building projects and acquisitions

• Manage several projects annually on-time and under budget

• Supervise and approve employee purchase card and travel expenses to stay within State of Virginia regulations

• Assess QA performance and retrieve and analyze information to identify root causes of performance gaps


• Created new job positions, such as Student Public Relations Associate and Events and Training Coordinator, to increase efficiency in business processes and maintain the building’s mission statement.

• Recognized alternate solutions to maintain building’s mission statements.

• Analysis information to modify changes in support obligation such as looking at building traffic data to help determine budget needs

• Recognized for outstanding analysis of information and using it to resolve problems and make recommendations by being nominated for the Gazelle Award in 2007.

• Project managed re-location and design of the game room

• Project managed several software and hardware installations to improve the business process such as Traf-sys people counting cameras and software.

• Collaborated in the creation of 2 student employee manuals, 2 Emergency Building Manuals, and 1 Webb Center Policy book

• Interim Assistant Director of Webb Center from May 2016-May 2017 CERTIFICATIONS

• Certificate in R-Language Boot Camp, Continuing Education & Professional Development, Old Dominion University (2017)

• Certificate in Introduction to the Incident Command System for Higher Education (2014)

• Certificate in National Incident Management System, An Introduction (2014)

• Certificate in Finance and Accounting for Non-Financial Managers, Executive Development Center, Old Dominion University (2011)

• Certificate in Finance and Accounting for Non-Financial Managers, Skillpath Seminars (2011)

• Certificates in Tracks 1, 2, and 3 of the Leadership Management Development Certificate Program, Old Dominion University (2011)

• Certificate in Social Media Marketing, Skillpath Seminars (2011)

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