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Customer Service Representative

Elyria, Ohio, United States
August 22, 2018

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Mary Ann Spencer

*** **** ****** **** *** E Elyria, Ohio 44035



Highly dependable and conscientious customer service representative who can work well with all levels of management and the public, able to work in a fast-paced environment, good communicator who can work under direct or indirect supervision, energetic, detailed-oriented, self motivated, problem solver and team player

General Office Equipment

Data Entry (9,430 a/n, 12,000 numeric)


Distributing report

In/Out Bound Call

Switchboard (Meridian I (20 Lines), Toshiba (40 Lines) Comdial Impact (48 Lines)

Medicare Part D, HIPPA, Compliance Procedures


Lotus Notes 8.5

Microsoft Outlook 2010 and 2013



Cisco Jabber

Lockbox Specialist


Collabera/Key Bank 3/2017- 4/2017

Lockbox Specialist

Worked on income tax return for the regional income tax agency, making sure the forms and checks matched and other miscellaneous forms

BCForward/Key Bank Brooklyn, Ohio 4/2016- 5/2016

Lockbox Specialist

Worked on Income Tax Return for a community in Ohio, check to make sure the checks matched the amount on the return.

Randstad/Republic Services Elyria, Ohio 8/2015- 11/2015

Data Entry Operator

•Sent letters to customers about address changes, additional containers and convert HP to containers.

Select Staffing/Invacare Elyria, Ohio 4/2014 – 6/2015

Billing Coordinator

Worked up estimates for repairs on oxygen concentrators using Oracle, answer questions about the estimates

Office Team/Mercy Regional Hospital Lorain, Ohio 6/2013 – 8/2013

Medical Records Clerk

Lookup, retrieve, distribute and file Medical Records and admissions

Randstad/MTD Valley City, Ohio 4/2012 – 11/2012

Call Center Agent

Took part orders for lawnmowers, tillers, and snow blowers

Select Staffing/Invacare Elyria, Ohio 1/2012 – 2/2012

Switchboard Operator/Floater

Answer calls

Transfer calls to correct employees per directory

Transfer voicemail to correct employees

Signed in and out visitors and issue badges

S&P Data Cleveland, Ohio 5/2011 – 6/2011

Customer Care Professional

Made telemarking calls to members who have a major credit card to introduce a new product

AraCon Systems Independence, Ohio 11/2010 – 12/2010

Customer Service Representative

Made outbound calls to members to help them make appointments for doctor visits

Universal American (Formally Member Health) Solon, Ohio 1/2008 – 3/2010

CTM/Grievance Clerk

Resolved CTM complaints submitted by members through Medicare

Addressed grievance submitted by members

Member Services Specialist 11/2007 – 1/2008

Updated Lics (Low Income Subsidy) through BAE (Best Available Evidence) for members premiums in Part D through Medicare

Eligibility Specialist 11/2006 – 9/2007

Process Medicare Part D claims

Opened and tracked daily claims

Verified member eligibility for reimbursements


Control Data Institute Independence, Ohio

Computer Management Certificate

Brecksville Senior High Broadview Hts., Ohio


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