Customer Service Administrative Assistant

MARINA GRECIA RODRIGUEZ

***** *. ***** *****

HOLLYWOOD, FL 33026

PHONE: 305-***-**** – 954-***-****

Email: *****************@*****.***

ADMINISTRATIVE ASSISTANT / EXPORT-IMPORT / SALES / PURCHASE / CUSTOMER SERVICE / DATA ENTRY

SKILLS: Teamwork / Attention to detail / Customer focus / Strong Customer Service / Self-starter / Proactive

Experience:

September 2017 to November 2017

*Printing company REX 3 in Sunrise, Florida – Temporal job

Warehouse and packing cards / customers’ orders

September 2010 – July 2016

CH Robinson Worldwide, Miramar, Florida

Global Forwarding Brokerage Team – Operations & Brokerage Team

*Processing Import/Export documents* (Customs Forms 7512, 7501, 3461, ISF's, Delivery Orders, Pick-ups, Follow-up, Billing, Customer Service)

In charge of opening files from A to Z

Mediator between US Customs and importers – Transmit entries electronically to Customs

CargoWise and Navisphere Program

2010 – 2012

Forest Park Apartments, Oakland Park, Florida

Leasing Consultant

*Greet guest in a courteous manner, explain leasing prices regarding the apartments; 1, 2 or 3 bedrooms, take the tour to the Model Apartment and complete the guest card

*Knowledge of OneSite program

*Prepare and review the contracts for lease and renewals

*Inspects all pre-leased apartments prior to resident’s scheduled move-in date; coordinates all changes regarding resident move-outs

*Customer service with tenants with maintenance requests

*Assists the Leasing Manager with all pertaining duties; filing, answering phone call, arranging meetings with tenants and suppliers

December 2008 to September 2010

Merco Air & Ocean Cargo, Hollywood, Florida

Operations Import/Export

*Prepare Airwaybills, Bill of Ladings, AES, SED, coordinate bookings with cargo airlines, steam shipping companies, follow-ups, pick-ups, container deliveries, inbound cargo transfers

April 2006 - September 2008

-Saywell International Inc. - Hollywood, Florida

Sales Representative

*Sales aircraft parts to Latin America, Pacific and Asia customers

Quotes: By phone and internet, Purchase Orders, Follow-Up, Customer Service

Parts in New Condition, New Surplus and Overhauled / ILS program

May 2000 - March 2006

A & S International Supply Inc. - Miami, Florida

Administrative Assistant

Assistant to the General Manager / Sales aircraft parts

Quotes by phone and internet, Purchase Orders, Follow-Up, Customer Service

Parts in New Condition / New Surplus / Overhauled / ILS program

Skills:

Typing 60wpm, Shorthand 60wpm, excellent interpersonal and office skills, accounting systems, internet research, filing

Windows, Microsoft Word, Excel, Outlook.

Education:

Bilingual English – Spanish

Graduated as a Bilingual Secretary, San Antonio High School, Lima - Peru

Knowledge Amadeus System

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