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Assistant Customer Service

Phoenix, Arizona, United States
August 22, 2018

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I am an Administrative Professional, who excels at data entry with Title Insurance experience. I have strong customer service and organizational skills. I am computer literate and detail oriented.


ICM Document Solutions/ Document Indexing Specialist


Converting paper files to electronic files

Data Entry, Excel, Filing, Production Tracking

Bank of America/ Short Sale Coordinator


Act as a Liaison between Agents, Borrowers, Bank, and FHA to streamline short sale process

Organize, review and accept FHA shot sale packets to be sent to FHA

Communicate with FHA and Borrowers to help understand the process and insure all government guidelines are met

Bank of America/ Title Coordinator


Type Preforeclosure reports

No. 1 in my department in production for the year

Review Abstractor reports, and recorded documents from numerous states

Use numerous Exam programs and procedures to make sure all state laws are met

Use Excel to keep daily production reports

First American Title/ Legal Assistant


Assistant to Lead Attorney

Intake of new claims against Title Policies

Research off new claims, running chains, contacting Lenders, Borrowers, and Attorneys

Filing, taking messages, processing incoming mail, keeping spreadsheets

First American Title/ Direct Title


Ran Direct Title desk, handling title only orders

Open non-escrow closings

Communicate with Lenders, Escrow Agents, and Real Estate purchasers

Run property chains, record documents, prepare policy packages

Complete invoicing and Settlement statements at closing

Keep detailed spreadsheets of each transaction

First American Title/ Title Assistant


Review daily file status for Residential production unit

Communicate with offshore production unit via messenger

to help create a streamlined process

Respond to internal and external customer requests

Prepare indemnities and assist policy department

Process daily turn time reports for management

Old Republic Title/ Title Assistant


Assistant to Title examiners

Filing, scanning documents into computer, checking status of recorded documents

Process all incoming and outgoing mail including using postal scale and postage machine

Prepare indemnities and assist policy department


Northern Arizona University 1998 to 2000

Coconino Community College 1996 to 1998

Certified Nursing Assistant 1995 to 2002



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