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Manager Front Office

Amman, Amman Governorate, Jordan
August 22, 2018

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Ayman Mosa Attar



Dear sirs,

Kindly, notify my long history in Jordan police for 25 years added many many skills to me in many roles as administrative, operations, security, human recourse additional to my experience in other company.

Add personal objects as passionly, strong caricature, Guidance, organizational, couragently, promptitude, Energeticectly, disciplinaly, loyalty, other wise Flexibility at right time. Please, notice that I continued my education Electrical diploma and higher school withen my working in Jordan police.

After retired from Jordan police I'm fulfilled these positions : Currently I'm Projects Manager in Sasse Facility Management Jordan. worked as Head of support services in Middle East University Jordan. Worked as HR & head of projects Manager in Sasse Facility Management Jordan. worked as Night Manager in Days Inn Hotel Jordan.

Sirs, give me chance to put my long experience in your company I'm sure I will make many changes which will improving to let you reach your goal. I'm hopefully also to add your great company in my history which is will add to me more . Don’t hesitate to call for further information.

Looking forward to hear from you.

Ayman mosa attar


Operations manager, HR Manager, Projects Manager, Support services Manager, Administration Manager, Property Manager, Real Estate Manager


Ability to work under pressure.

The creativity and the activity in the work.

Strong organization and interpersonal Skills.

Detailed professional with comprehensive management experience. Manpower planning

Negotiation and conflict resolution capabilities.

Team work oriented

Result Oriented


Sasse Facility Management Jan-2014 - Till Today

Works to ensure that all employees have a safe, efficient work Projects an HR Manager environment.

Do a strategic planner who helps to organize the day-to-day operations of a business, paying special attention to the premises on which the business is located.

Oversees many different aspects of a company's operations from managing vendors and contractors to arranging for maintenance and looking for new ways to lower costs.

Being able to multitask is essential for achieving. Involved in the everyday management of maintenance employees on the premises .

Organizes these employees into teams to meet the goals of the business.

Work to develop and implement employee schedules and deal with any minor problems that arise between employees.also Complying with all local and state safety requirements for the building including employee training, facility inspections and security of the premises.

Maintenance is an all-encompassing category that includes the building, premises and any equipment located on the property. It is one of the most important priorities for me to make sure that all of these areas are properly maintained and kept in good working order. Responsible for the cleanliness of the property, making sure that any vending or catering that takes place on premises meets code requirements, and managing the space in the building so that it is used efficiently.

Negotiating contracts with clients and vendors who work on company property. These contracts can range from advertising to lawn care and catering. Before agreeing to contract services from a vendor, I obtain bids for the service from different providers to make sure that the facility is receiving the maximum benefit for the money that is being spent. Once a price is agreed upon.

Drafting and reviewing any necessary contracts as well as preparing documentation or presentations on the work being done for company owners. - Once work has commenced, I must make sure that the work is completed on time and according to the contracted agreement.

Manage operational costs. I have to search out ways to cut costs while adequately maintaining the business premises. I have to create a budget for all expenditures from my department and work throughout the year to keep costs within the budgeted amount, making adjustments on an emergency basis.

Make sure that the business is budgeting effectively and that every expenditure works toward creating a more efficient work environment.

Middle East Univercity Jan-2014 - Jan-2012

Coordinate and supervise internal and external operations for Support Services Manager organizations. These professionals provide administrative assistance for sales, accounting, and communications. I, act as office administrators, overseeing all operations from answering phones to supervising personnel. specialize in a specific service, such as facility maintenance or contract administration Also known as office managers, design and implement efficient processes to ensure smooth business operations. create training programs, generate financial reports, and maintain office supply inventories. Additionally, office administrators might help develop safety policies, evaluate personnel, and enforce disciplinary measures.

Facility management plan and supervise the daily operations within a business space. Responsibilities may include inspecting malfunctioning equipment, supervising custodial workers, and planning maintenance schedules. Facility managers also make decisions regarding energy expenditure of heating, cooling, and lighting systems. Buildings and grounds managers are responsible for ensuring compliance with government health and sanitation standards.

Have expertise in preparation, negotiation, and evaluation of requisition and labor agreements are called contract administrators. These administrators are responsible for reviewing equipment, products, and service contracts. Duties may range from reviewing compensation benefits for employees to researching new telecommunications services. Other tasks may include maintaining agreement records and consulting with contract attor Sasse Facility Management Jan-2010 - Jan-2012

maintains the work structure by updating job requirements and job HR and Projects Manager descriptions for all positions.

Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. Prepares employees for assignments by establishing and conducting orientation and training programs.

Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.

Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.

Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.

Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings

Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures. Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Completes human resource operational requirements by scheduling and assigning employees; following up on work results. Maintains human resource staff by recruiting, selecting, orienting, and training employees.

Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

Contributes to team effort by accomplishing related results as needed

Days Inn Jan-2010 - Jan-2012

Manage and monitor activities of all employees in the Front Office Night Manager department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.

Conduct Briefing for all staff during Night Shift. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.

Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

Maintain a professional and high quality service oriented environment at all times.

Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.

Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy. Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay. Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.

Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and also reward.

Ensure the accurate completion of the daily night audit in a timely fashion.

Must be able to perform the full night audit if needed. Oversee preparation of daily summary reports.

Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.

Should Show Initiative, Problem Solving, Staff Training, Team Leading.

Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication. Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training.

Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

Jordan Police Sep-1982 - Jan-2009

DutiesOfficer :summary of last duties Police Man

I was shift officer in police, responsible of most police patrols in west Amman- Distributed the police patrols consider of the location.- Recognized morning battalion.Checked the military police dress.

Regulated the police cares.

Calculated the problem when we have the notification. Gave order to the main police patrol when we have notification to move to the problem.

Flew the problem.

Supported it with another police patrol if they need. Moved to the location if the problem was difficult and solute it. PROJECTS

Project Name: Queen Alia Airport,Jordan

Role: Property


Project Duration: 4 Year Team Size: 1000

Cleaning, Maintenance, security Project Detail

Project Name: Arab Jordan Investment Bank

Role: Property


Project Duration: 8 Year Team Size: 1000

Cleaning, maintenanc, security Project Detail

Project Name: Nestle co.

Role: Property


Project Duration: 3 Year Team Size: 300

Cleaning, maintenance, security Project Detail

Project Name: Aramex co.

Role: Property


Project Duration: 4 Year Team Size: 300

Cleaning, Maintenance, security Project Detail

Project Name: Rosmary school

Role: Property


Project Duration: 2 Year Team Size: 150

Cleaning, Maintenance, security Project Detail


Year of Passing Percentage/CGPA Degree/Course


Wadi Aseer Training Center, Electrical

1982 % 75

High school

Wadi aseer school, Academy

1986 % 65


20 differents courses in

security and

management from

Jordan Police.

Iso 2009 courses from

Queen Alia Airport


Ms Office Computer

courses from Bayader

Wadi Aseer center.


Hunting, Swimming, Reading


Senna street Bayader Wadi Aseer Address

Amman, Amman, 11183

16/Birth2/1966 Date of

Male Gender


Married Marital Status

Arabic, Native, English, Meditarian Languages Known Ayman Mosa Attar

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