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Employee Relations Human Resource

Gurgaon, Haryana, India
August 22, 2018

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Gitanjali Mehta**2ab7140

****, ********** ***, ***********, **, Canada L5B2L2 337-***-****


Permanent Resident visa of Canada

Running recruitment consultancy firm established in India

6+ years of experience in Human Resources Management – Full cycle hiring process, Technical Help Desk, MS- Office


Masters in Commerce – C.C.S. University, Meerut – 2003

Bachelor in Commerce – Delhi University – 2001


Certificate in Computing (CIC) from IGNOU - 1999

Post Graduate Diploma in Administration and Supervision, Annamalai University -2010

Computer Engg. /Advance Higher Diploma in Computer Engineering (3 years), From Aptech Computer Education- 2001


Director, SMC Global Advisor 2015- Till Date

Recruitment Consultancy

Web site

Web based sourcing recruitment :Using Naukri, Placementindia, Times jobs portals and Linkedin

Full Cycle Hiring Process (FCHP), candidate screening, Interview/ Assess candidate, Job evaluation, verifying work experience, conflict resolution, investigation HR policies, procedures and best practices, record and file management, employee relations and HR reporting

Database creation and maintenance, sending detailed tracker to the clients

Building strong referral network using linkedIn

Multi location recruitments PAN India.

Applicant tracking system

Respected Clients: Okuma India Pvt. Ltd., Creed Engineer Pvt. Ltd., Metro Heart Hospital and Dorling Kindersley Publishing Pvt. Ltd.

HR Recruiter, D.A.V Public School 2010 – 2011

Roles & Responsibilities:

Worked as recruiter In Human Resources department and personal assistant to the principal ; including all written and telephone enquiries, diary appointments and other administrative correspondence to staff, parents and all other academy clients and customers

Identifying the Candidates through various job portals and job engines, calling, screening, reserving the best match candidates to the given job and submitting the resume

Scheduling the interview of candidate with the respective department

When receive the short listed candidates list from the department, intimate the candidates through mail and over the phone as well for the second and final round

Arrange final interview of candidates with the HR or hire management.

To deal with effective distribution of enquiries to appropriate staff

To deal with the receipt and acknowledgement of job applications and the coordination of all interviews for new staff

To carry out any other duties commensurate with the grading of the post as may be decided by the principal Human Resource Analyst, American Express India Pvt. Ltd 2005 - 2007 Roles & Responsibilities in Human Resource Department

Partner with talent acquisition team and hiring managers for all hiring recruitments close all open positions in the best possible times.

Preparing recruitment documents (Offer letters and others)

Managed the HR Shared Service Operations (Hire to Retire) ensuring operational efficiencies & timely service delivery for 12,000 employees spread across 200 + locations

Effective data management/administration & ensure publications of monthly HR Analytics and Process Audit Reports as per defined timelines

Managing the employee life cycle from pre-joining to exit

Managing processes and monitoring the overall functioning of processes; identifying improvement areas and implementing measures to enhance operational efficiencies of the systems

Partnering with the business and stakeholders by managing information tools and supporting the life cycle of associates in the organization PAN India

Liaising with various departments within organization to gain support /resolve issues.

Managing a team who are responsible for digitization process

Worked in multiple departments like Finance Analyst in Global Account Reconciliations, Team Member in Technical Support Team, Team Member in Business Continuity Planning and HR Analyst in Human Resources department Technical Help Desk, M/S PC Solution Pvt. Ltd. under IBM placed at American Express India Pvt. Ltd. 2004 – 2005

As front end of helpdesk Window/ EID (IBM) which maintains end user computers and technology infrastructure, to ESM & tracking of calls ensuring strict SLA deliverables

Escalating calls to respective TL’s & thereby follow up

Distribution of weekly, monthly MIS reports

Improving customer satisfaction by using ESM and raising IMR for the supportive groups to provide the supports globalize.

Analysis for ESM deliverables & end users Feedback

Vendor coordination is a point of contact for the clients for any escalations

Adhering to the various deliverables to the customer in terms of achieving the various SLA in all the processes across Amex

Asset management, which included asset collection from branch and keep the inventory updated

Analyzing asset inventory and bifurcate the assets that require upgrades and that require replacement for each site

Tracking the activity of each site and ensure that schedule is maintained

Keeping the management informed for various issues

Tracking of installation of software and hardware on desktops, laptops and servers on each location

Reduced call operational flow cost up to 65% by proper implementation of existing call logging software named ESM

Proactively developed additional skills in areas like GUI, Databases, Client –Server Environment, Lotus Notes and Corporate Actions etc.


At American Express under Business Continuity Planning (BCP) department

First Project: “Optimizing the operating cost of printers” Problem Statement: As of “date” FCE Mathura Road office has approx. N numbers of printers for an employee base of n numbers of employees (average 1 printer for every 11 employees).Currently the average operating cost of the printers is approximately $16,000 per month. The Charges include AMC, Toner and Accessories calculated from the past 5 months usage data. The data for calculation purpose has been picked up from the PO’s raised and the actual bills rose by the vendor

Second Project: “How we define end-to-end process from procurement to disposal of Desktops (DT) and Laptops (LT)” In this project we focus on cleaning up this mess, there is no end-to-end process defined from procurement to disposal of Desktops

(DT) and Laptops (LT).With the help of four different teams (Global Procurement, Global Real Estate, Fixed Asset and Enterprise Infrastructure Delivery) working in isolations. We identified the major gaps as:-

Mismatch of TAM / FAR / Physical check data

Business risk of using out of warranty machines with no AMC

Stocking of decommissioned machines unnecessarily occupying space, creating fire hazard and security risk

Understanding the project requirements and studying various phases involved

Preparing documents and layouts for the same like Process Map and Fish bone with the help of Six Sigma

Organizing and participating in meetings with project manager (American Express), TL as well as other departments if required

No intimation on where the decommissioned machines are moved

No end-to-end process defied Inconsistent tagging of assets

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