Engineer Service

Sharanjit Singh

**** ********* ***. *****, ** ***61

Phone: 407-***-**** Email: *****.***********@*****.***

Dedicated and motivated professional with a strong desire to secure a rewarding position in the field of Information Technology. Possess a diverse education and background in IT Project Management, Auditing, and IT Security. Experience working on multifaceted IT projects and fostering positive relationships with a wide range of clients, colleagues, and key business partners. Consistently recognized for outstanding contributions and solid reputation for resolving complex issues. Commended for organization, efficiency, and priority management skills. Multilingual and fluent in English, Hindi, Punjabi, Urdu, and Arabic.

Areas Of Expertise

Project Management

Technology Integration

Change Management

Computer Architecture

Database Management

Auditing

Systems & Programming

Software Development

Data Entry & Reporting

Planning & Forecasting

Automation Solutions

Analysis & Modeling

Operational Support

Quality Assurance

Process Optimization

Certification

Certified Scrum Master 2018

Scrum Alliance

Education

University of Central Florida 2016

Bachelor of Science in Information Technology

Professional Experience

Verizon Communications– Orlando, FL 2017-Current

Senior IT Project Manager/Production Analyst

Coordinate activities related to business requirements, user acceptance testing, and implementation of organizational information systems and software applications.

Facilitate the maintenance, support and enhancement of in-house applications such as iCollect, TCMS, SBO, Extreme and MDAT).

Ensure project plans proceed as scheduled and are enforced or modified.

Identify resources and ensures deadlines are met.

Provide regular updates to management on project and defect status and progress.

Follow the Software Development Lifecycle and test software products in a timely manner per requirements provided by a variety of stakeholders.

Initiate, review and approve requested system enhancements and changes delivered by IT development team.

Adapt process to the circumstance to ensure timely changes (updates, new releases) to existing applications.

Facilitate interaction between IT and other functional areas to maximize organizational effectiveness by providing deliverables and ensure compliance with internal policy and controls; and with external regulation.

Contribute to training and course development as a subject matter expert in system changes.

Provide production support: troubleshoot, analyze and resolve system issues.

Siemens Corporation– Orlando, FL 2015-2017

IT Data Modeling Analyst

Support change order implementation and program negotiations/re-negotiations via the latest project modeling tools

Facilitate quarterly project cost planning and reporting sessions, assist PE’s to troubleshoot modeling and technical errors discovered in FMT, provide understanding for complex financial situations and document resolution of issues

Supply timely and accurate financial impact analysis (driven by a significant issue or cost updates that can significantly impact Service Programs financials, introduction of new technologies that affect cost, etc.) to Service Programs Implementation and for requests made through the Department Director

Support Inventory, Field Service, and Repair Network planning by providing quarterly forecasts following final submission of projects

Develop and maintain procedures related to cost estimation, FMT quarterly review process, etc.

Translating business requirements into production of both ad hoc and recurring reports, performs analysis and presents findings to managers

Develop and maintain key operational, financial and customer centric organization dashboard via BI tool Mashzone and Tableau from scratch

Conduct data audit, drive data accuracy by troubleshooting, peer review, identifying and eliminating user errors, and automation of report generation

Develop performance metrics and reports for dashboards and balance scorecards.

Nicolaudie America – Orlando, FL 2014-2015

Technical Support Engineer

Act as primary Beta tester on company software and hardware

Act as primary to provide product and service support

Assist with software development and provide assistance throughout the project lifecycle

Answer requests for DMX fixture profile information

Collect fixture manuals to create DMX fixture profiles for entry

Provided regular incident and change notifications (planned & unplanned) to impacted lines of business

Established and maintained vendor and marketing relationships, both internal and external, in support of account and client capital needs

Refreshed and maintained data center infrastructure, managed procurement life cycle and ensured asset maintenance

Liaised between IT supplier and business users to ensure escalations were addressed and resolved within agreed service levels.

Managed the launch and implementation of the IT Service Management organization, defining objectives, scope and deliverables for the project.

Avis/Budget Car Rental – Orlando, FL 2007-2013

IT Service Engineer

Provided various networking/desktop support and account maintenance functions

Helped oversee and resolve system crashes, slow-downs, and data recovery efforts

Assisted with technical troubleshooting within an enterprise environment

Communicated effectively with clients and ensured overall customer satisfaction

Provide exceptional customer service and collect required information from the customer on every call per established criteria

Use experience to identify customer needs and handle accordingly

Demonstrate and maintain professional oral and written communication with customers, co-workers

Proven ability to become an expert in all related applications, policies, and the vehicle rental process

Indian Furniture & Carpentry – Orlando, FL 2006-2010

Supervisor/ Technical Support Engineer

Supported the design and development of a company website to boost online sales

Employee training and development

Coordinate work flow of staff according to job descriptions

Measure and control performance goals and standards

Created and updated inventory databases and helped troubleshoot system issues

Directed staff members and consistently achieved organizational goals

Performed end-to-end incident management. Responsible for time-critical User Service

Provided regular incident and change notifications (planned & unplanned) to impacted lines of business

Resolving technical issues with workstations and machinery

Documenting troubleshooting and problem resolution steps

Upgrading, installing and configuring systems, and monitoring system performance

Creating daily deposits, handling cash box and processing credit cards

Invoicing order tickets and sales

Technical Proficiencies

Programming Languages: Java, Visual Basic, HTML

Hardware: PC’s, Servers, Routers, Switches

Operating Systems: Windows 2000/XP/Vista/7/8/10, Linux, UNIX, Mac OSX

Networks/Internet: TCP/IP, DNS, DHCP, WINS, Ethernet

Database Tools: Oracle Database, MySQL, Microsoft SQL, Microsoft Access, Windows Server, Virtual Box, Active Directory

Software Applications: MS Office, MS Visio, MS Exchange, MS Outlook, Dreamweaver, Peachtree, Quicken Books, AutoCAD, Adobe InDesign, MS Publisher, Tableau, Mashzone, SAP, Sharepoint, ITIL, Talend, Peoplesoft, JIRA, MS Project, Google Suite

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