Administrative Assistant
Resume:
Rachna Krishna
*** ******** **** **, #****, Calgary, Alberta – T3J5C2
************@*****.*** - 587-***-****
Administrative Assistant with 10 years of experience Customer Service also • Serving global clients • Strong communication & Customer service skills
WORK EXPERIENCE
Schneider Electric
September 2017 – April 2018
Administration Assistant & Reception
●To assist and great all clients (both internal and external) and visitors in a professional manner
●Participate in the on-boarding requirements of new personnel. Answer, screen, and direct all incoming calls and/or messages.
●To provide support with all incoming and outgoing mail couriers.
●To assist in the planning, preparation and coordinate in-house meetings, conference calls, video conference, social events, seminars, and order luncheons.
●Provide technical support for meeting rooms, as required.
●To assist Vice President with calendar management, expense management and travel itineraries.
●To provide administrative support to various departments.
●To maintain the administrative facility areas, i.e. reception area, and meeting rooms in a presentable manner always.
●To coordinate the repair, servicing and maintenance of office equipment.
●To manage all mail and couriers, including but not limited to preparing courier packages, coordinating pick-up and delivery, confirming delivery/receipt with appropriate project coordinators/managers/clients.
●To order office supplies, business cards, photocopier/printer supplies and administer office requirements.
●Maintain a high degree of accuracy and attention to detail
Canadian Pacific Railway
Calgary, AB May 2014 to May 2017
Coordinator – Occupational Health Services
●Administration - Managed all Canada portfolio, Maintained 3-way communication between HR Team with new hire and Medical clinics.
●To use judgment in booking appointments, which lead to 80% of them being confirmed between candidates and medical clinic. To maintain an appointment tracker, Order Supplies, invoice preparation and liaison with Accounts payable. To follow respective protocol for Safety Critical & Safety Sensitive positions. Multi- performing duties to cover other administrative assistants. Working knowledge in SAP for data entry and ECM for scanning.
●Productivity & Cost analysis - To keep firm control on the no-show rate which helped reduce cost to company.
●Team work – To assist Director to fulfill role of an Administrative Assistant, book meeting rooms. Worked with Nurses (OHN) - Follow up on medical reports, Substance abuse people, Arbitration. Worked with Doctors - Disability pension application
●Contingency Management - To work with non-union employees and remain prepared for any strike.
Kidney Clothes
Telephone Representative - Calgary, AB June 2013 to April 2014
●To call community telecom lines and ask for donation of clothing and schedule pick ups
●To trained the new employees.
● Worked extensively on Microsoft excel to record each agent's daily activities. This data was used by manager to track progress
Business Development Executive
Prothious Engineering Services - Delhi, Delhi June 2008 to December 2011
●To generate sales leads for company by means of tele sales, maintain client relationships and gain from their references, effective verbiage training.
Vertex Call Center – India
Team Coordinator February 2005 to April 2008
●To coach and mentor below average KPI performing employees and train them for improvement
●To contribute towards increase in sales
SKILLS:
●Strong Communication, Excellent Customer Service, People Skills and Listening Skill
●Strong Team Work Ability and Interpersonal Skills
●Multi-Task Skills, Detail Oriented, Working Under Pressure and Ability to Prioritize Work
●Fluency in English (Spoken and Written)
EDUCATION
Bachelors of Arts
Jamia Milia Islamic University - New Delhi, Delhi
June 2001 to May 2004
ADDITIONAL INFORMATION
Calgary Immigrant Women Association (CIWA)
Employment Skills Training December 2013 - May 2014
Language:
English, Hindi & Nepali
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