Rachna Krishna

*** ******** **** **, #****, Calgary, Alberta – T3J5C2

ac6rj9@r.postjobfree.com - 587-***-****

Administrative Assistant with 10 years of experience Customer Service also • Serving global clients • Strong communication & Customer service skills

WORK EXPERIENCE

Schneider Electric

September 2017 – April 2018

Administration Assistant & Reception

●To assist and great all clients (both internal and external) and visitors in a professional manner

●Participate in the on-boarding requirements of new personnel. Answer, screen, and direct all incoming calls and/or messages.

●To provide support with all incoming and outgoing mail couriers.

●To assist in the planning, preparation and coordinate in-house meetings, conference calls, video conference, social events, seminars, and order luncheons.

●Provide technical support for meeting rooms, as required.

●To assist Vice President with calendar management, expense management and travel itineraries.

●To provide administrative support to various departments.

●To maintain the administrative facility areas, i.e. reception area, and meeting rooms in a presentable manner always.

●To coordinate the repair, servicing and maintenance of office equipment.

●To manage all mail and couriers, including but not limited to preparing courier packages, coordinating pick-up and delivery, confirming delivery/receipt with appropriate project coordinators/managers/clients.

●To order office supplies, business cards, photocopier/printer supplies and administer office requirements.

●Maintain a high degree of accuracy and attention to detail

Canadian Pacific Railway

Calgary, AB May 2014 to May 2017

Coordinator – Occupational Health Services

●Administration - Managed all Canada portfolio, Maintained 3-way communication between HR Team with new hire and Medical clinics.

●To use judgment in booking appointments, which lead to 80% of them being confirmed between candidates and medical clinic. To maintain an appointment tracker, Order Supplies, invoice preparation and liaison with Accounts payable. To follow respective protocol for Safety Critical & Safety Sensitive positions. Multi- performing duties to cover other administrative assistants. Working knowledge in SAP for data entry and ECM for scanning.

●Productivity & Cost analysis - To keep firm control on the no-show rate which helped reduce cost to company.

●Team work – To assist Director to fulfill role of an Administrative Assistant, book meeting rooms. Worked with Nurses (OHN) - Follow up on medical reports, Substance abuse people, Arbitration. Worked with Doctors - Disability pension application

●Contingency Management - To work with non-union employees and remain prepared for any strike.

Kidney Clothes

Telephone Representative - Calgary, AB June 2013 to April 2014

●To call community telecom lines and ask for donation of clothing and schedule pick ups

●To trained the new employees.

● Worked extensively on Microsoft excel to record each agent's daily activities. This data was used by manager to track progress

Business Development Executive

Prothious Engineering Services - Delhi, Delhi June 2008 to December 2011

●To generate sales leads for company by means of tele sales, maintain client relationships and gain from their references, effective verbiage training.

Vertex Call Center – India

Team Coordinator February 2005 to April 2008

●To coach and mentor below average KPI performing employees and train them for improvement

●To contribute towards increase in sales

SKILLS:

●Strong Communication, Excellent Customer Service, People Skills and Listening Skill

●Strong Team Work Ability and Interpersonal Skills

●Multi-Task Skills, Detail Oriented, Working Under Pressure and Ability to Prioritize Work

●Fluency in English (Spoken and Written)

EDUCATION

Bachelors of Arts

Jamia Milia Islamic University - New Delhi, Delhi

June 2001 to May 2004

ADDITIONAL INFORMATION

Calgary Immigrant Women Association (CIWA)

Employment Skills Training December 2013 - May 2014

Language:

English, Hindi & Nepali

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