Software Development Manager

Simone Nanni Mendes

E-Mail:******.*****.******@*****.*** 650-***-****

Software Development Manager

A results-driven, customer-focused, articulate and analytical over 20 years’ experience in Technology, Banking, Financial Services, Telecommunication, Cable and Broadcast Systems, and Petroleum Distribution. Expert in the design, development, and delivery of cost-effective, high-performance technology solutions.Proven ability to integrate out-of-the-box thinking and problem-solving analysis to improve processes, systems, and methodologies.Extensive background in full life-cycle of software development process including requirements gathering, designs, coding, testing, debugging and maintenance. Skilled in developing business plans, requirements specifications, user documentation, and systems research. Successful track record of successfully managing the entire product development lifecycle from defining product roadmap to final product implementation.Highly adaptable to quickly changing technical environments with very strong organizational and analytical skills.

Accomplishments across the Tenure

~ Administered all aspects of the project including scope, schedule, budget, resources, quality, risks, communication, status report, and change requests to ensure successful delivery.

~ Developed, trained, mentored, and managed development and QA team increasing engagement by 30%.

~ Classified and developed process for SDLC - user story, development, version control, QA, UAT, DevOps.

~ Managed a project for Leisure & Entertainment Business Unit to implement RFID to Hotel and Water Park cashless and access control, and Health Care Business Unit to implement software to track assets with RFID.

~ Improved and documented code to reduce production incidents from 100% to 5% and improve security.

~ Established benchmarks and implemented QA tools to test and monitor performance. This increased team’s performance by 40% with improved automation and control.

~ Transferred the Digital Certification system from Glassfish to WebSphere to enhance security.

SKILL AREAS:Strategic Planning IT Strategy Budget Development QA/Testing Mergers/Migrations ITIL Process Improvement Vendor Management Training / Development Technology Roadmap Contract Negotiations Performance Management Employee Engagement Client Relations Metrics Development Life Cycle Management Project Management SLA Communication RFP CRM ERP Business Intelligence Data Warehouse Data Mart CTI B2B B2C e-commerce Supply Chain Management EDI BPO Waterfall Agile Structured/Essential Systems Analysis RUP

PROFESSIONAL EXPERIENCE

PDC Precision Dynamics Corporation, Valencia, California (Jul 2017 – Present)

Senior Project Manager

Precision Dynamics Corporation (PDC) is an American international identification device manufacturer headquartered in Valencia, California. The company makes identification devices for healthcare, jailing, and entertainment purposes, including wristband and RFID devices.

Utilize agile methodologies to collaborate with and empower a cross-functional team to create a project plan. These include storyboarding, sprint planning, daily standups etc.

Develop, maintain, validate and iterate on project plans and track progress using Burnup and Burndown Charts.

Communicate regular project status reports using agile reporting methods.

Conduct project retrospective reviews to gather project data and constantly improve project process.

Assist the directors to hire SQA and BA.

Direct the new software construction with a 3rd party located in Belarus also validates and approved contract terms & deliverables.

Establish project timeline, resources, weekly meetings, and daily manage team progress in order to clarify doubts and details about the project to remove any project roadblock.

Administer all aspects of the project including scope, schedule, budget, resources, quality, risks, communication, status report, and change requests to ensure successful delivery.

Plan and implement mapping and create documentation with all technical specs with details of each transaction and its integration.

Classify and develop the process for SDLC - user story definition, development, version control, QA, UAT, DevOps, and support.

Expertly hosted Web Application at Azure integrated with the mobile Android application.

Efficiently organize sourcing and launch of the product.

Design the process and metrics of Change Management, version control, Support (P1, P2), Quality Assurance and Deployment in production Servers.

Manage a project for Leisure & Entertainment Business Unit to implement RFID to access rooms, pay restaurant, shop, SPA services, Golf club, pay Water park access, buy locker in the water park and buy anything in the water park with RFID.

Environment: PostgreSQL, JAVA, Ubuntu, CentOS, Android, Docker, GIT, Azure, Jenkins

Orion Technologies, Sao Paulo, Brazil (Feb 2016 – Jun 2017)

Consultant Project Manager

Migrate current EDI system developed internally into Cloud platform. Objective is to migrate 25 trading partners which have a daily integration with Datasul ERP system to received and process Sales Orders and send back transactions confirmation of receiving transactions. Managing team of 3 internal resources (Sales Business Analyst, Applications Analyst, DBA, 4 Business Analysts.

Define project timeline, resources, weekly meetings and daily manage team progress in order to clarify doubts and details about the project to remove any project road block

Control the project Budget and risks with mitigation plan.

Execute mapping and create documentation with all technical specs with details of each transaction and its integration with Datasul ERP system.

Map current environment (Server, Database, Tables, Integration Jobs, Network Connection)

Execute knowledge transfer to Technical team and Cloud hosting partner to create environment setup, programs and interfaces, documentation template with transactions requisites.

Manage the QA team to create and execute test plan for all transactions for each trading partner by executing migration of transactions interfaces into Test Environment, execute bug tracking and required fixes.

Manage the Integrated tests with BPO (Business Process Owners) and UAT with End Users to validate all new transactions and Interfaces

Plan migration into PROD and assist business after migration to identify possible bugs and issues after Go Live

EXPERIAN, Sao Paulo, Brazil (Sep 2013 – Dec 2015)

Software Development Manager/ SQA Manager

Experian is a consumer credit reporting agency. Experian collects and aggregates information on over one billion people and businesses including 235 million individual US consumers and more than 25 million US businesses.

Managed and ensured integrated quality assurance testing for all 400-company systems.

Designed and created annual software and QA budget, strategic and roadmap planning, and production workflow scheduling.

Efficiently evaluated application security, compliance and reduced UAT production bugs from 70% to 1%.

Administered software development team (team of 60-30 Developers and 30 in QA) providing administration and performance evaluations.

Handled Software Quality Assurance team maintaining software and integrated testing while meeting project schedules and budgets.

Planned and executed new quality assurance and integrated testing to bring coverage from 20% to 100%.

Generated 60 new testing environments for integration of 400 systems.

Recruited and trained new QA team utilizing seven new systems development lifecycle processes with metrics and SLA.

Expertly analyzed email-marketing system discovering security vulnerabilities.

Produced new SDLC processes to improve and document code to reduce production incidents from 100% to 5% and improve system security.

Re-energized the IT Team by hiring new analysis to replace underperforming staff, delivered development training and reviews to enhance service.

Directed development and support team of the Mail Marketing, Decision Analytics, Digital Certification and Marketing Services systems supporting end users with high volume tickets, managing around 500 tickets/month (30 P1/200 P2 / 270 P3).

Formed three-year strategic planning roadmap with a $1.5 MM budget.

Established benchmarks and implemented QA tools to test and monitor performance. This increased team performance by 40% with improved automation and control.

Successfully enhanced productivity by 40% and engagement by 20% with performance coaching and appraisals.

Transferred the Digital Certification system from Glassfish to WebSphere to enhance security. Migration was on schedule with no issues.

Utilized agile (scrum) methodology for Digital Certification projects.

Environment utilized .NET, JAVA, COBOL, PHP, Pearl, Ruby, MySQL, Oracle, WebSphere, Glassfish, HP testing tools (HP-ALM), MS- Project

TecbanTecnologiaBancaria, Sao Paulo, Brazil (Dec 2003 – Aug 2013)

Software Development Manager/SQA Manager

Tecnologia Bancária S.A. is engaged in the management of self-service banking and ATM networks. It offers ATM and electronic money transfer services to banking institutions by operating a network of 15,600 ATMs in Brazil.

Expertly evaluated ATM software to improve availability, accurate software bugs and revised codes to improve performance and reduce P1 and P2 tickets.

Proficiently documented process improvements to standardize configurations.

Compacted deployment issues by 60% with a 30% improvement in IT Team productivity also enhanced client satisfaction to 99%.

Successfully implemented software facilitating ATM transactions for people with visual disability and applied Chip and Biometric transactions in the ATMs.

Efficiently minimized project cost by 40% with the introduction of new ATM software testing metrics and applications. Enhanced code test coverage by 70% with 10% increase in productivity and reducing the incidents.

Utilized testing and benchmarks to evaluate software design, coding, and conformance.

Effectively improved IT team KPI metrics from 72% to 90% with performance development, coaching and mentoring.

Revamped process and procedures to provide better control, increase speed and quality for project deliveries using CMMi and ITIL.

Handled Metrics creation and implementation, Performance Indicators, SLA to guarantee the high quality of services and improve customer experience.

Mentored a team of 38 (18 developers, 10 UAT and 10 PMO).

Administered Projects Portfolio including PMO team with around 40 projects running simultaneously.

Delivered technical support to Project Managers Team and ensure projects are adhering to the company’s formal Project Management Methodology.

Supervised internal and external suppliers, stakeholders and customer relationships.

Operated $ 15 million annual budget management for Systems Development and Software Quality.

Established projects scope, requirements, budget, timeline, design, technical solution, development and test plan, execute deployment, and structure cycle maintenance/system review.

Generated and assessed new Vendors and Solutions to improve performance, reduce costs, defects and projects development cycle.

Environment utilized .NET, C#, VB, VBScript, XFS, WebSphere, CHIP, Biometrics

PRIOR EMPLOYMENT DETAILS

IT Manager, ASTER PETROLEO, Sao Paulo, Brazil, Aug 2001 – Nov 2003

Software Development Manager, NET GLOBOCABO, Sao Paulo, Brazil, Feb 2000 – Aug 2001

Sr Project Manager, NOVIK SA,Sao Paulo, Brazil, Dec 1993 – Jan 2000

PROFESSIONAL DEVELOPMENT

Master of Business Administration in Business Management

Fundacao Getulio Vargas, Sao Paulo, Brazil

Bachelor of Science in Computer Science

Universidade Presbeteriana Mackenzie, Sao Paulo, Brazil

Post-Graduation in Systems Analysis

FAAP, Sao Paulo, Brazil

Post –Graduation in Business Administration

FAAP, Sao Paulo, Brazil

Technical Skills: JAVA, C#, .Net, COBOL, WebSphere, Ruby, PHP, Pearl, VB, VBScript, ASP, XML, HTML, Biometrics, Oracle, MySQL, Microsoft SQL SERVER, SYBASE, ITIL, CMMI, RUP, Microsoft Office Suite, MS Project, Clarity, VISIO, SharePoint, CRM (SFDC / Siebel – Call Center/Field Services and Telemarketing), Billing (Portal), Middleware - EAI (Vitria) E-commerce, ERP (Oracle, JDEdwards,QAD), HP testing tools (HP-ALM), Clarity, CentOs, Android, GIT, Jenkins

TRAININGS

PMP Certification, 2007 – 2010

MCSD Certification, 2002

Leadership and Coaching Training

Productivity and Efficiency Training

Efficient Negotiation Training

DEVOPS Fundamentals (2018)

Workplace Communication (2018)

Critical Thinking (2018)

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