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Customer Service Data Entry

Newark, Delaware, United States
August 21, 2018

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Suzy L. DuBois

*** ***** ***** ****** 302-***-****

Newark, DE 19702


Positive Caring Attitude, Team Management Skills, Multi-tasking Capabilities, Detail oriented

Ability to work in a fast paced environment, Adaptable to change, Excellent Customer Service.

Proficient in Microsoft Windows and Microsoft Office; Excel, Word, Access, Power Point, Outlook

Strong Accounting GL knowledge and background from over 10 years of experience and Education


Sr. Administrator & Customs Entry Coordinator Apr. 14, 2014-Aug. 3, 2018

Chiquita Brands International

Manager with two direct reports, Processing repair orders and Accounts Payable Invoices, Telephone call monitoring, OTR Over the Road Carrier Issues, Terminal/Vessel Production Reports, Cross trained for Dispatch Containers responsibilities, Containers Chassis Gensets Dispatch from Terminal, communicate with Sales and Carriers, US Customs Entries processed for import, USDA & FDA inspections scheduled, and manage Northbound & Southbound Liner Cargo Coordinator responsibilities. MCS, Onbase, NA Olympus/Vilden, CFMS systems, Sharepoint.

Chiquita, Dispatch Assistant Dec. 16, 2013-Apr. 13, 2014

Bernard Temp Staffing, Inc.

Data Entry: Returning ELR's,Terminal/Vessel Production Reports, Paper Filing. Knowledge in CFMS equipment tracking and JD Edward Systems. Overall Assisting the Dispatch team to successfully Dispatch Containers on a timely manner with proper releases, and approvals from US Customs, FDA, USDA and other relevant government agencies for Carrier Trucking Companies to deliver a high-quality product successfully. Temporary employment opportunity to assist Chiquita.

Accounting Specialist III 2006 - 2012

Bank of America Corporation, Newark, Delaware

Reconcile Recon Plus, Excel GL accounts, 1 to 100 accounts daily, Manage Projects, Internal and External contacts, Month End Financial Reports. Write and update Training Aides/Procedures to be in compliance. Knowledge: Recon Plus Frontier, Imageview, XNET, IGL, Dawsa, SSBA, MSS, BOSS, EZREC, Document Direct.

Accounting Specialist III 1999 - 2006

MBNA Corporation, Newark, Delaware

Reconcile multiple accounts on a daily basis. Required to research and work with the Line of Business Contacts for each Account to resolve the ítems. Excellent skills in researching customer service payment inquiries.

Returned Payments Representative 1996 - 1999

MBNA Corporation, Newark, Delaware

Data Entry, Balance returned pymnt batches daily. Research differences. Completed Settlement 100% quality.


B.S., Accounting & Information Systems Honors Expected Spring 2019

Goldey-Beacom College, Wilmington, Delaware

Information Systems & Services Certificate June 1997

Delcastle Technical High School, Wilmington, Delaware[1]


Bank of America Corporation Recognition for Outstanding Job - 1st Quarter 2010

Live United Way Award for volunteering excellence September 2009

Quarterly Award of Excellence - 2nd Quarter 2006 and 2007

Volunteer -VA Hospital Wilmington,DE & CuB Scout Den Leader Pack 252 Newark, DE 2000-2005 and Sept 2013-June 2017


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