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Manager Customer Service

Charlottesville, Virginia, United States
August 21, 2018

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Laurie Anderson

**** **** ****

Charlottesville, VA 22902



To obtain a position that will allow me to apply 28 years of culinary & hospitality management, catering, customer service and wine knowledge.

Professional Experience

Ankida Ridge Winery September 2017- Current

Mid Atlantic Marketing Manager

o Sales

o Marketing

o Training of Employees

o Events (Culinary & Execution)

Castle Hill Cider May 2018- Current

Director of Marketing

o Social Media

o Off Premise Events

o Advertising

o PR Relations

o Brand & Product Development

Easton Porter Group, Charlottesville, VA September 2015 – September 2017

General Manager Red Pump Kitchen

o Inventory

o Scheduling

o Payroll

o P&L

o Training of Employees

o Events

o Food & Beverage Costing

o Marketing

Stephan Parry Restaurant Group, Charlottesville, VA September 2014 -September 2015

General Manager Frys’ Spring Station

Farmington Country Club, Charlottesville, VA January 2013-August 2014

General Manager Northside Restaurant

Ilios Café @ Red Ventures, Charlotte, NC June 2011-January 2013

General Manager

o Opened corporate café for Red Ventures managed by Xenia Hospitality Group

o Developed and executed catering for all companies within Red Ventures

o Cooked & Catered off premise events for Xenia Hospitality

o Designed menus with Caloric Count

o Built Espresso & Smoothie Bar

Dean and Deluca, Charlotte, NC June 2009-April 2010

Sous chef

o Participated in holiday recipe development

o Managed Kitchen


o Wine and Beverage department manager

o Closing shift manager

o Reconciled cash registers, safe and computer at closing

Port City Java, Charlotte, NC March 2008-January 2009


Estelle’s & Joy of Catering, Charlotte, NC October 2005-March 2008

Managing Partner

Something Classic, Charlotte, NC June 2005 – January 2007

Café Manager

Mutual Distributor, Charlotte, NC February 2001 – March 2002

Wine Sales Representative

o Managed Matthews, NC route – Sales/Distribution

o Product knowledge

o Customer service

o Managed individual accounts

o Succeeded in a competitive in-house sales environment

o Turned a failing route profitable


Culinary Degree, Central Piedmont Community College, Charlotte, NC May 2003

Serv Safe Certified May 2014

Tips Trainer February 2017

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