Financial Sales

MONIKA CHANDRA

240-***-**** • ******@*******.*** • www.linkedin.com/in/monikafinanceleader/

Setting a vision to strive to and goals that are aggressive yet attainable by motivating and empowering the team to their potential increasing revenues 5x over a ten-year period.

Turning around financial performances of companies from loss leading to generating profit with operating margins of over 20% in the service industry, within 2-3 years.

Implementing technology to better service customers and create efficiencies as well as lower overhead costs; eliminate paper from over 50% to almost fully electronic; reducing waste in healthcare and thereby cost.

Strategic Management by cultivating common culture across three disparate locations merged into a single entity. Aligned best practices, vision and goals; initiated annual divisional meeting for idea generation and discussion.

Coached and developed associates within my division, helping them advance to next level; set expectations and provided frequent feedback. Subordinates achieved promotions, increased visibility, and recognition. Lyra Health, Bay Area, CA 2018 – Current

CFO Consultant

Guiding a digital health startup company into developing the infrastructure to enter the Third-Party Administrator (TPA) market as their next gen diversification of services. Developed policies & procedures in accordance with GAAP, regulations and existing federal and state laws as pertain to healthcare cost fund accounting. Coordinate financial and banking support of TPA clients. Review supporting vendor contracts for ease of set up, billing and compliance. Develop and utilize innovative reporting tools. Review and act as a consultant to methodologies and implementation of financial billing and reconciliation systems. Ensure the organization is equipped with financial staff and resources necessary to consistently deliver exemplary, high quality, customer-oriented service in an effective manner. YK Consulting Baltimore, MD 2017-Current

Healthcare & IT Financial Consultant

Targeted focus areas for improvement efforts, developed finance function standards and procedures to support the growing business and IT infrastructure & platform. Identified risks and opportunities for the business and scenario development; walked through various case studies with a keen eye towards ROI maximization. Designed cashflow process and outlined major limiting factors. Assisted with Vendor Negotiations and designed costing models and cost controls. Lead the budgeting process and developed management procedures. Assisted with designing monthly financial statement presentations to facilitate decision making by the business leaders. Led ERP implementations and Value Chain Analysis as well as business Process Mapping to create efficient supply chain management and expense minimization. CareFirst Administrators w/o subsidiary of CareFirst BlueCross BlueShield, Baltimore, MD 2006-2017 Vice President, Finance

Key Projects and Accomplishments

Improved profit margin by 70% by developing additional revenue streams and offering value-added services such as dental, vision, Pharmacy, and wellness programs. Gathered market data and customer feedback to deliver services to meet individual clients’ needs. Demonstrated value of services so clients understood pricing.

Reduced administrative expenses by 15%. Consolidated vendors and took advantage of quantity rates negotiated by parent company; offered incentives for clients to use electronic communications to suppress paper and save related costs.

Reorganized department, aligning functions to better address customer requirements. Matched talent with job functions based on skill sets and stabilized workflow.

Streamlined delivery of services and achieved 98.5% retention rate. Overall business grew 20% over the last 5 years.

Invested in technology in a manner that facilitated reimbursement. Evaluated portfolio and capital investments along with the treasury department in aligning the business needs by improving cash position and generated income through blend of assets, cash and long-term investments.

Developed three to five-year strategic plan with clear objectives and organizational structure to develop niche market strategy, operational excellence, client satisfaction, growth, and profitability; translated strategies into tactical, well- organized and milestone oriented action plans.

Succeeded in increasing associate level of ownership and investment in the company. Associate satisfaction survey results jumped from 40% to 75% satisfied

Implemented technology and customer facing self-service tools to bolster electronic and web based communications; 100% conversion rate to eBills and over 60% MyAccount member set up.

Responded to over 50 detailed RFP annually as well as over 200 price quotes for Administrative services using Salesforce.com CRM to manage sales pipeline

KEY ACCOMPLISHMENTS

PROFESSIONAL EXPERIENCE

MONIKA CHANDRA

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Job Duties

Guided the finance team in compiling annual budgets as well as preparing operating plans, forecasts, financial statements and variance analysis and reporting. Translated results into actionable tasks to ensure that projections are met.

Established systems, policies, and procedures to ensure adequate controls and that performance and quality standards were met based on benchmarks and industry best practices and GAAP, SAS70, SSAE 16 and SOX Compliant in conjunction with Ernst &Young external auditors

Proficient in Oracle and Peoplesoft ERP systems; using Tableau and Stattools to analyze and present financial data ORTHOSPOT, INC., Rockville, MD 2000-2006

Chief Financial Officer

Key Projects and Accomplishments

Negotiated price reduction of 25%-40% from manufacturers and suppliers of durable medical equipment based on volume, delivery method, and e-commerce sales platform.

Prepared due diligence materials for angel and venture capital fundraising for early-stage company. Brought in close to $1 million in angel funds.

Compiled Private Placement Memorandum (Section IV) to raise $500,000 in private funding.

Improved cash flow by 20% by negotiating deeper discounts and bonuses and utilizing Wells Fargo tools that allowed billing and collections within five days of receipt of product. Job Duties

Modeled short and long-term corporate financial forecasts; managed a budget up to $10 million, cost controls, tax filings, and investor as well as Board presentations.

Prepared financial activity reports in areas of P&L based on past, present, and expected operations, net worth, liabilities, and capital stock as well as Monthly Financial and management reports and presentation at the quarterly meetings to the Board of Directors & Advisors.

Implemented SaaS cloud based accounting and financial systems as well as bi-weekly payroll Chief Operations Officer

Key Projects and Accomplishments

Implemented electronic medical billing to insurance companies and clearing houses, greatly streamlining billing processes within doctors’ offices and eliminating significant waste and time.

Maximized ROI from insurance collections by analyzing reasons for claim rejections and implementing practices to achieve cleaner data. Increased reimbursements 10-fold by ensuring accurate coding and conducting quality audits.

Improved account setup process and reduced installation process time by 33%. Job Duties

Liaised between technical development and sales team to document technology wish list and bridge gaps between client desired and actual product being built.

Submitted HIPAA-compliant claims for processing via EDI and XML transaction.

Reviewed medical documentation and consulted with health care providers to clarify coding and billing practices. LOCKHEED-MARTIN CORPORATION, Bethesda, MD and Syracuse, NY 1997-2000 Held several positions as part of the Financial Leadership Development Program (FLDP). Merger and Acquisition Analyst, Functional Program Analyst, FP&A Analyst & Consolidation Analyst

Divested energy business units to help Lockheed return to focus on core business and maximize value to shareholders.

Collaborated with investment banks in due diligence and management presentations.

Developed strategy for all organization’s intellectual property; compiled list of technology and its market research from financial perspective, assessing potential sale value.

Performed year-end close and contributed to implementation of benchmarks. B.S., Finance, Ithaca College, Ithaca, New York MBA, Robert H. Smith School of Business, University of Maryland Cum Laude; Minor in Mathematics College Park; on Target to Graduate Dec. 2018 PTA Member for Hawk Ridge Elementary School United Way Volunteer Member, Montgomery County and State of Maryland Incubator Program Volunteer at Sunday School Women in Bio-Entrepreneur Award - 2005, 2006 DiSC Assessment & 360 Leadership training workshop EDUCATION

TRAINING AND AWARDS

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