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IT Executive with over 21 years of experience

Location:
Bradenton, Florida, United States
Salary:
120000
Posted:
August 21, 2018

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Resume:

Andrew N. King

***** *** ***** ** *********, FL *4212

ac6rgb@r.postjobfree.com

m. +1-941-***-****

Overview

IT Executive with more than 21 years of experience in managing and implementing complex IT projects in enterprise organizations. Broad experience in delivering real-time, high-available environments with the ability to design processes and implement complex systems, while achieving cost, quality and schedule objectives.

Experience in leading centralization and transformation projects for large enterprises, specifically in the financial, insurance and media sectors.

Extensive experience with ITIL V3-based IT management and 6-sigma methodologies to improve operations and service delivery. Extensive experience designing business process and technical automation to increase predictable results for Service Level management and increasing customer satisfaction levels.

Multi-disciplined problem solver with solid management background and strong analytical skills. Because of the breadth and depth of technical knowledge, I also like to be technically involved, as a cooperating leader. The knowledge gained through successful management of enterprise organizations can be applied in every project, but especially in governance, infrastructure and business process automation projects.

Experience

Account Management

Operations Management

Service Management

Program & Project Management

Development Management

Industry Experience

Banking and Finance

Insurance

Healthcare

Media

Government Contracting

IT Infrastructure

Compliance Experience

ISO

PCI

EU Safe Harbor

Sarbanes-Oxley

HIPAA

Professional Experience

Jan. 2011 – Jan. 2018 GLOBALITOPS New York / Bulgaria

CEO & Founder

Founded a Global outsourcing practice servicing clients in more than 20 countries globally

Responsible for overall relationship and management for clients

Built near-shore outsourcing operations in Bulgaria and Romania to provide 24/7 support

Provide COO and CIO services to support IT Transformation to an ITIL V3 IT operations model and control TCO through gained efficiencies for strategic clients

January 2007 – Feb. 2012 IPsoft Inc. New York, NY / Amsterdam, NL

Strategic Account Director – US and European Markets

Provide direct management of strategic global accounts within IPsoft’s portfolio of clients, including ING, Mastercard, Cisco, Genworth and Comcast

Assisted with expanding IPsoft’s business in the European market, provided support for opening offices in Amsterdam, NL; Frankfurt, DE and London, UK. Responsibilities included procurement, recruitment, governance and training of new staff

Responsible for overall relationship and management for strategic enterprise transformation projects including a €40m account across 12 countries in Europe

Identified, built business case and designed services for additional €90m in delivery services for ING Bank and Insurance

Directly managed strategic project for the first global implementation an ERP platform combining Oracle Financial Accounting Hub (FAH) and Peoplesoft

Global Head of Service Delivery Management

Global ownership of Service Delivery and Project Management reporting directly to CEO

Provided governance and virtual CIO services of high-profile Global Fortune 1000 client relationships

Liaise between customers, internal business executives, and technical subject matter experts to ensure consistent communications and quality service delivery

Responsible for delivery of client services for over $500m in annual service revenue

Managed all internal PMO activities to deliver Managed Services contracts, utilizing best practices and standards with Prince2 and PMI project management methodologies.

Leveraged 6-Sigma practices to determine flaws in operational delivery to improve client services and improve customer satisfaction scores

Directly managed strategic global client relationships, including customers such as Cisco, Mastercard, Comcast, and Genworth Financial

Spent 3 months on-site with Cisco to design and implement outsourcing operations for Cisco Remote Operations Services (ROS).

August 2005 – January 2007 WebRecruiter, LLC. New York, NY

Director of Service Delivery Management

Managed customer relationships for global deployments of Human Resource systems for enterprise companies including Halliburton, KBR, Societe Generale and AstraZeneca.

Responsible for implementation and 24x7 operations of company’s data centers and hosted applications. Deployment of Oracle RAC platform world-wide deployment of mission-critical HR software applications for Defense Department contract and Pharmaceutical customers.

Managed group of Developers, QA Engineers, DBA's and Professional Services staff. Staff worked on internal R&D projects including quarterly maintenance releases and yearly major version releases as well as custom software development.

Responsible for project and service delivery as well as P&L in excess of $10m annually.

Managed improvements in delivery life cycle to a CMM Level 4 environment within 9 months

May 2003 – August 2005 Euroteq Consulting Huntington Station, NY

Owner/Consultant

Provided IT consulting specialized in infrastructure design, implementation, operations and maintenance for international boutique clients.

Professional services provided included program and project management implementation and ongoing management for mission critical network infrastructures worldwide.

Feb. 2002 – May2003 Neometrics, Inc. / Natus Medical East Northport, NY

Senior Product Manager

Managed ongoing efforts of project managers and a team of developers to Web-enable existing software packages to generate new income in an ASP environment.

Acted as HIPAA compliance officer for Neomentrics.

Provided primary support for R&D as well as SDLC management of Neometrics’ Internet applications across State-wide and national health department networks.

July 1999 – Jan. 2002 eShare Communications Hauppauge, NY

Senior Implementation Support Engineer

Provided professional consulting services for technical aspects throughout project life.

Responsibilities included setting design specifications, implementation of Custom Programming, Network Infrastructure design and troubleshooting as well as Database Administration.

Provided support for third party application integration and programming, for several Fortune 500 companies including Microsoft, AT&T, FirstUSA Bank, Peoplesoft and AOL.

Global Technical Support Director

Managed a group of eight Technical Support Engineers that provided support to over three thousand eShare customers. The group supported all of eShare’s released software packages as well as custom integration to 3rd party technologies.

Increased the productivity in managing the customer support cycle. Reduced the average Tier 3 support resolution time from nine days to seventy two hours.

Customer Service Engineer

Responsibilities included providing sales support to the company’s project managers and sales representatives during the sales cycle and the implementation of new customers.

Assisted in setting up eShare’s hosting network to provide application hosting for company’s applications.

Provided technical training and consulting services to high profile customers including Microsoft and AT&T. Spent a month and a half on-site, project managing the CIM integration for Talbots.

Nov. 1998 - July 1999 Concrete Media, Inc. Manhattan, NY

Webmaster

Restructured a high-volume network for Concrete Media’s company sites including GirlsOn.com and Bolt.com. Network restructuring included setting up a multi-homed, load-balanced network across a WAN. Responsibilities included managing 150+ server environment. Setup customer’s hosted networks including The Princeton Review, bol.com, VillageVoice.com and NBCI.

April 1998 - Jan. 1999 Codapro Corporation Bohemia, NY

Webmaster / Network Administrator

Designed and implemented Codapro’s first SAS Internet-based platform for legacy main frame accounting systems, to enable transaction-based processing over the Internet.

March 1997-April 2002 Hosting Providers, Inc. Portland, ME

Owner / Webmaster

Design, setup and management of dedicated and virtual hosting platform servicing over 3,000 small to medium size business customers.

July 1996 - March 1997 PowerLink Internet Augusta, ME

Webmaster

Complete ISP implementation and management for 500+ users and over 100 hosting clients.

Education

1992–1995 University of South Carolina Columbia, SC

B.Sc., Computer Science – Magna cum laude

Maintained 3.8 GPA for courses within major.

Languages

English – Fluent Verbal and Written

Bulgarian – Fluent Verbal and Written

Dutch – Basic Verbal and Written

Spanish – Beginner Verbal and Written

References

Available upon request.



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