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Customer Service Manager

Galveston, Texas, United States
August 21, 2018

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Latesa S. Fobbs

Galveston, Texas



Although I have an extensive background in customer service, I am seeking an employer that will allow me to have a challenging role within the company. I want to build my knowledge and experience within the company so that I will have the ability to excel and develop in any given job or situation that I am presented with. My flexibility and commitment allows me to work various shifts to meet the needs of the company. EXPERIENCE

JCPenney Salon, Houston, Texas

08/2002 - 01/2006 Hair Stylists

● Shampoo, Condition, and styled my clients hair.

● Scheduled appointments for myself as well as other stylists.

● Assisted customers when they had complaints.

● Maintained the cleanliness of the entire salon.

Exquisite Hair Salon Stylists, Houston, Texas

02/2006 - 07/2009 Hair Stylists

● Shampoo, Condition, and styled my clients hair.

● Scheduled appointments for myself and other stylists.

● Assisted other stylists when they needed help with their work.

● Maintained the cleanliness of the entire salon.

● Assisted customers in every aspect of their visit to the salon. Smart Styles/ TGF Hair Salon, Houston, Texas

08/2009 - 04/2014 Stylists/ Manager

● Promoted positive attitudes and respect toward employees and clients through personal example.

● Developed and maintained a friendly relationship with my clients and employees.

● Assisted in stylists with their clients.

● Ensured high quality of cleanliness of entire salon.

● Assisted customers in any situation whether there was a complaint or a compliment about a stylists or our store, assuring that the customers satisfaction was met and satisfied.

● Managed employees assuring that they were performing at their best,and also made work schedules.

Reach Unlimited Houston,Texas

07/2014 - 11/2017

● Picked up and Dropped Off at Living Facility.

● Assisted With Meal Preparation and Other Health Care Needs.

● Cleaned and Provided other Living assistance for Patients in the Facility.

● Companion Care and Caregiver For my Patients.

● Brought Patients to Healthcare Appointments

Great Clips Round Rock, Texas

11/2017 - 03/2018

● Shampoo and Styled Clients Hair

● Clipper-Cuts (Taper Fades, Bald fades, Pompadour fades, etc)

● Assisted With Training and Creating Work Schedules.

● Assisted With Ordering Merchandise and Updating Production.

● Provided Outstanding Customer Service and Feedback to other Stylist in order for them to keep up with Production.


Silsbee High School ‘Class of 1996’

Graduated and received my High School Diploma

Dolphin Technical Cosmetology School 1998-2000

Received My Cosmetology License (Renewed Every 2 years) Skills and Abilities

● Outstanding ability to develop and coordinate large job tasks and projects

● Uncommon ability to routinely perform physically demanding tasks involving prolonged sitting and standing

● Remarkable ability to provide excellent customer service

● Ability to work well in a diverse team environment

● Strong leadership skills with the ability to manage, supervise, direct, and train staff

● Highly developed communication, interpersonal and negotiation skills

● Ability to promptly investigate and report on incidents and accidents

● Proven ability to resolve conflict and achieve positive outcomes

● Ensure that safety guidelines are observed and followed at all times

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