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Social Media Customer Service

Location:
Nairobi, Nairobi County, Kenya
Posted:
August 21, 2018

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Resume:

ANJIRI PAULINE MAKOKHA

PERMANENT ADDRESS: P.O BOX 353 BUTERE WESTERN KENYA

TEMPORARY ADDRESS: CHONGQING UNIVERSITY OF ARTS AND SCIENCE 319 HONGHE DADAO YONGCHUAN DISTRICT CHONGQING CHINA.

CONTACT INFORMATION: WECHAT: paulyvester, WHATSAPP: +861**********, Facebook: Pauline makokha, phone number: +861**********, +254**********.

PERSONAL PROFILE

I am a business administration graduate student at Chongqing University of arts and science. Through my study period, I have gained leadership skills from various courses and involvement with other students. I have experienced rapid growth through working with my own enterprise that I have operated for past three years, I have gained customer relation skills, innovation, problem-solving and general management. I am looking forward to advancing my administrative skills, looking to advance my social network connecting with different folks from different fields learn and exchange ideas for future growth.

EDUCATION

September 2015-June 2018

Business administration, Chongqing University of arts and science

September 2014-June 2015

Chinese language, Chongqing University of arts and science

February 2010- October 2013

Manyala high school

WORK EXPERIENCE

January 2018-March 2018

Customer service -NEWX FASHION

Responsibilities:

1.reply to customers online.

2.pick calls from clients.

3.help customers in making purchase online.

4.write blog posts to advertise company’s products.

5.reply to customers inquiry on Facebook/Instagram.

6.Check mails daily

Senior Project manager-Keenista (www.keenista.com)

1.write blog every day

2.chat with Keenista members in the WhatsApp group

3.look for new users /Keenista new members

4.post Keenista relevant information on social media platforms

5.help in grammar check

6.expand external links with African countries.

July 2015 -2017

Purchasing agent, JAWNAP SOURCING PURCHASE AND SHIPPING COMPANY

Responsibilities:

1.receive orders from clients.

2.confirm the availability of the requested products/goods by the client.

3. place an order on behalf of the client.

4.Make negotiations on behalf of the client

5.Receive and check on delivered goods on behalf of the client

6.Repackage and sends out client’s goods with shipping marks

Sourcing agent, JAWNAP SOURCING PURCHHASE AND SHIPPING COMPANY

July 2015-to present

1.Connect with clients /look for clients

2.Source out products for clients from reliable suppliers

3.Provide reliable information concerning a product like pictures and additional descriptions

February 2014-auuguust 2014

Biology /Business/CRE teacher /class teacher at ST. THOMAS BUKHOKORO SECONDARY SCHOOL

ADDITIONAL SKILLS

1.customer relations

2.communication skills

3.basic mandarin language

4.basic computer skills

5.decision making

6.basic leadership skills

7.business ideas/entrepreneurship skills

8.basic book keeping

INTERESTS/HOBBIES

1.playng football

2.Reading

3.Watching educative movies

4.Connecting with friends



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