Director Operations
Resume:
FRANCYS JESSON
Greater San Diego Area, CA
*******@**.***
linkedin.com/in/francysjesson
DIRECTOR OF OPERATIONS
Professional with 20+ years of experience in engineering, operations, finance, management and education. Confident undertaking complex initiatives, creating and executing practical solutions to meet tight deadlines and budget constraints. Consistently delivers superior performance and results throughout periods of transformation and change. Streamlines policies and procedures, supervises and trains staff, to expeditiously increase bottom and top line performance. Demonstrates high adaptability, fosters and maintains solid high-level relationships, and constructs and leads productive results-oriented teams. Fluent in Spanish.
CORE COMPETENCIES
Leadership Strategic Planning Change Management KPI & Metrics Operations Process Improvement Project Management ISO 9000 Financial Analysis Forecasting Profit & Loss
ACCOMPLISHMENTS
Provided market research that supported valuation growth from $1.6M to $30M for a startup acquisition by major U.S. health insurer.
Successfully assumed and improved critical operations and Human Resources activities upon sudden departure of existing COO.
Reduced operating costs by 20% through the creation of clear role descriptions, monitoring administrative staff productivity and optimizing operational procedures.
Built processes and procedures from the ground up to effectively manage through a stage of hyper-growth which enabled leadership to successfully shift focus to selling services and increasing revenue from $6M to $18M.
Implemented continuous process improvement which directly supported an increase of company’s revenue from $18M to $32M.
Eliminated costly and obsolete time and expense (T&E) tracking tool with robust, low maintenance solution by leading research and implementation, as well as developing all training and internal procedures. Reduced T&E submission time by 50%.
WORK EXPERIENCE
HEALTHREDE August 2017 – Present
A strategy and advisory services consultancy organization whose mission is to deliver outcomes focused on the transformation of the healthcare industry through the development of targeted and integrated business strategies.
Director Operations– San Diego, CA
Manage day-to-day business activities to ensure consistent and coordinated operations as well as provide consulting support for healthcare commercialization engagements. Review financial information and adjust operational budgets. Support relationships and agreements with external partners. Create and administer clear operational plans. Craft and implement effective policies, procedures and guidelines aligned with the company’s goals and mission. Market research in support of client commercialization activities. Organizational and product capability analysis for client operational assessments.
Provided market research that supported valuation growth from $1.6M to $30M for a startup acquisition by major U.S. health insurer.
Successfully established and managed operations activities from organization’s inception to present.
PROJE, INC. October 2012 – July 2017
Technical and business project leadership services for healthcare organizations ranging from Business Analysis, Project Management, Program Management and Strategic Consulting, both for large strategic planning endeavors, business assessments, system selection, and implementation projects.
Director Operations and HR – Hartford, CT
Spearheaded daily operations and Human Resources activities ensuring seamless, cohesive environment across departments. Served as liaison between Professional Employer Organization, senior leadership, and personnel. Designed and implemented Human Resources strategy and led standardization of Human Resources processes and procedures. Developed and maintained Applicant Tracking Tool. Recruited, interviewed, screened and on-boarded new employees using standard personnel practices, policies and procedures. Conducted employee orientation. Created and facilitated presentations for company’s monthly staff meeting to improve team building, collaboration and communication. Provided leadership with relevant industry information and statistics to remain competitive. Administered Vendor Management Systems (VMS) for company clients. Managed IT vendor relationships. Supported CEO with the General Service Administration (GSA) certification process in order to conduct business with the Federal Government. Supervised HR staff as well as managed workload delegation and distribution. Mentored and trained new HR team members. Provided relevant training and support materials to employees to support professional growth. Developed and managed all organizational KPIs.
Assumed critical operations and all Human Resources responsibilities following sudden departure of COO.
Reduced operating costs by 20% through the creation of clear role descriptions, monitoring administrative staff productivity and optimizing operational procedures.
Finance Manager – Chicago, IL
Collaborated with CFO in the company’s financial strategies, initiatives, budgets and reporting. Led the creation, planning and execution of all financial processes to increase process efficiency and profitability. Created comprehensible travel and expense policies. Managed month-end activities and reports. Standardized invoicing and payroll processes. Managed contracting process and legal agreements for company clients. Administered Managed Services Programs (MSP) for company clients. Supervised finance staff as well as managed workload delegation and distribution. Mentored and trained new finance team members. Created and maintained company’s project costs and finance projections reports.
Eliminated costly and obsolete time and expense (T&E) tracking tool with robust, low maintenance solution by leading research and implementation, as well as developing all training and internal procedures. Reduced T&E submission time by 50%.
Implemented continuous process improvement which directly supported an increase of revenue from $18M to $32M.
Managed budgets of up to $10M
Project Manager – Chicago, IL
Under minimal supervision, managed numerous internal projects in the areas of HR, finance and IT which contributed to the company’s overall growth, profitability and process efficiency. Built strong relationships within company that facilitated collaboration and the successful completion of projects. Led complex initiatives and internal projects in all departments. Resolved ongoing operational issues by applying strong analytical skills and ingenuity. Worked closely with senior leadership team to ensure operational efficiency. Effectively communicated problems, approaches and results to leadership and key stakeholders. Ensured collaboration across different functional areas and departments. Established and implemented corporate policies and procedures. Created procedural guidelines, documentation and forms across departments. Monitored and reported operational metrics.
Built processes and procedures from the ground up to effectively manage through a stage of hyper-growth which enabled leadership to successfully shift focus to selling services and increasing revenue from $6M to $18M.
MADISON METROPOLITAN SCHOOL DISTRICT October 2002 – June 2012
Elementary Bilingual Teacher – Madison, WI
English-Spanish home room teacher of general education for first, second, and third grades.
Continuously developed high-quality curriculum in Spanish and English in full compliance with district and state standards.
Enabled students’ academic success in English and Spanish.
Mentored and trained new teachers.
Fostered and maintained positive and nurturing learning environment for students in district composed of minority and economically disadvantaged children.
Facilitated students’ academic success by addressing learning styles and resolving cultural and socio-economic boundaries.
Garnered consistently high praise from colleagues, principal, and parents by creating safe, value-oriented, and motivational learning environment.
SMURFIT KAPPA 1997 – 1999
Process Engineer – San Felipe, Venezuela
Supervised daily operations and quality control of pulp production plant while implementing own research results for pulp manufacturing. Inspected production materials, products, and equipment. Adjusted and optimized production processes to ensure compliance with ISO standards and client specifications. Conducted production data analysis and reporting to executives. Develop d best practices, routines and innovative solutions to improve production rates and quality products. Researched efficient equipment, potential new materials, and innovating procedures. Scheduled and performed process simulations. Coordinated equipment maintenance, replacement, and production cost implications. Reported monthly production, costs, and loss. Provided process documentation and operating instructions. Completed extensive ISO 9000 training. Supervised and managed workload distribution for a department staff of 12 QA analysts. Monitored staff activities and quality of work. Mentored and trained 12 QA analysts.
Directly enabled the utilization of 85% of large inventory of wood fiber that company had acquired but would not process due to the lack of information on the wood fiber’s chemical and physical properties. Through my extensive research and testing on this type of wood fiber, the pulp production team was able to utilize the new wood fiber inventory without compromising quality or client specifications.
INVEFOR 1996 – 1997
Independent Researcher – San Felipe, Venezuela
Through own consulting firm, extensively researched wood fiber types and combinations for pulp and paper manufacturing that resulted in both high efficiency processes and economic success.
Highest recognition from President of Smurfit’s operation Latin America for outstanding research & profitable results.
EDUCATION
Elementary Education / ESL Bilingual
Edgewood College – Madison, Wisconsin
Bachelor of Forestry Engineer
Universidad de los Andes Mérida – Venezuela
CERTIFICATIONS
Bilingual English / Spanish Certification
Wisconsin English Second Language Institute / WESLI – Madison, Wisconsin
TECHNICAL SKILLS
Microsoft Office Suite Adobe Acrobat Visio SpringAhead
Contact this candidate