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Customer Service English Teacher

Location:
Torrance, California, United States
Posted:
August 21, 2018

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Resume:

Sharmila Chakravarti

ac6raq@r.postjobfree.com, 310-***-**** 22625 Ellinwood Drive, Torrance, CA 90505

Experience

Customer Relations Specialist, Stamps.com; April 2017 to April 2018

• Handled a wide range of escalations, primarily over the phone, ranging from user experience, technical, or USPS related issues, to policy or service explanations.

• Interfaced with different internal departments for help resolving customer issues

• Updated, and followed up with customers

• Documented every call, escalation and update using Oracle RightNow CRM tool

• Cultivated knowledge of multiple products, which includes products of partner or acquired companies

• Made suggestions for improvements - to enhance customer experience, to assist the customer support team – at team and supervisor meetings Retail Associate (Seasonal), Macy’s; October 2016-December 2016

• Responsibilities included but weren’t limited to: o Providing excellent customer service and assisting customers in all aspects of service fulfillment.

o Using the Point of Sale systems, Macy’s proprietary devices and applications, and proactive in assisting customers who were using devices to shop and compare. Instructor, Language Systems International, Torrance; November 2015-June 2016

• Taught Business English classes

• Taught speaking, writing, and reading classes

• Conducted regular assessments

Trainer, E.L.T. The English Language Trainers, Halle, Germany; January 2014-October 2015

• Conducted personalized Business English, on-site classes, for local companies

• Conducted Conversation and General English classes for small groups

• Conducted one-on-one lessons with learners with varied and specific needs.

• Prepared reports on individual and group progress English Teacher, California School of Languages, Santa Monica; July 2013-December 2013

• Taught Upper-Intermediate levels by creating teaching material to improve vocabulary and speaking skills

Administrative Manager, GROW, Los Angeles; 2002-2013

• Responsibilities included but weren’t limited to: o Scheduling, coordinating, and managing various projects; o Researching, vendor management, organizing meetings, expense tracking, and correspondence

o Miscellaneous day-to-day administrative functions

• GROW is a strategic design consultancy

Education and Training

• ATD Designing Learning Certificate; September 2016 o A complete program for designing outcome-based training

• CertTESOL; Bournemouth, May 2013

o Teaching English to Speakers of Other Languages

• Bachelor of Commerce, University of Calcutta, India

• Arts, Los Angeles; 2009-2012 :

o Musical theater - classes and performance - with Cathy Gabrielle Wallace; Improvisation (IO West); Scene Study (Wendy Phillips); Voice Over (Kalmenson & Kalmenson);

Interests

Classic literature, philosophy, healthy eating habits - whole food and plant-based diet Other Languages

Bengali and Hindi (fluent), German (pre-Intermediate), Spanish (basic)



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