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Customer Service Representative

New Providence, Pennsylvania, United States
August 23, 2018

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Juliana Goslin

** ****** ****** **. *** Providence, PA 17560



Administrative Support Professional offering proficient office and customer relation services.

Driven individual with strong communication, organizational, and problem resolution skills.


Leadership &Management Skills

Problem Resolution

Attention to Detail

Customer Services Guest Services

Administrative & Clerical Services Data Entry

MS Word, Excel, PowerPoint Legal Terminology


Members 1st Federal Credit Union


Lancaster, PA

Teller/Member Services Representative

Provided accurate and efficient processing of members’ financial transactions ensuring a high level of member satisfaction and maintained accurate record keeping of member accounts. Contributed to the attainment of department sales and organizational goals through identifying member financial needs and by referring products and services to meet those members’ needs. Provided a full range of services to members, including opening new accounts, expanding current account relationships and resolving account related questions and issues ensuring a high level of membership satisfaction with credit union products and services. I supplied professional support due to my experience and in-depth knowledge of fundamental banking concepts, the credit union practices and procedures, and my keen understanding of member relationship-building.

Fulton Financial Corporation 6/2013-2/2015

Lancaster, PA

Customer Service Representative

Serviced Deposit Accounts providing knowledge of retail and commercial affiliate bank products, services, policies, procedures, and federal regulations. Offered quick resolution to customer needs regarding Online Banking, Telephone Banking, Debit Card Support, Over Draft Protection Services, and Savings & Checking Accounts. Provided services to customers with Certificate of Deposits, Health Savings and IRA Accounts to include: calculating early withdraw penalties, contribution types, beneficiary information, distribution requirements and income tax documents. Assisted customers with Installment loans, Mortgages and Lines of Credit loans by responding to inquiries on payment posting, line of credit billing, escrow analysis, PMI, and income tax documents. Responsible to quote accurate payoff information on all Installment loans, Line of Credit, and Mortgage loans. Performed account analysis, and review of income tax documents. Built customer relationships by referring affiliate bank products and services and delivering solutions to expand and maintain those customer relationships.

Trained and mentored new representatives by supplying them with written, verbal, and hands on skills and knowledge needed to be successful in their position. Had new hires job shadow for the first couple weeks of training, and then would help them organize information, materials, and course schedules. After their training was completed I would answered their questions, and assisted them with problem resolution on a weekly basis.

Pittsburgh Technical Institute 5/2012-11/2012

Oakdale, PA

Admissions Assistant

Was responsible to answer incoming calls from potential students, called to follow up with high school students who had previously expressed interest in PTI's programs or applying to the college. Talked with the students about their goals, college options, and prior academic achievements, answered their questions and addressed both the students and parents concerns. Scheduled appointments for the families to come in and tour the school and set up interviews for the students to meet with an admissions coordinator. Mailed the families information about the programs they had an interest in, paper work for them to fill out, and directions to the main campus. Assisted students during orientation with setting up their college accounts, completing paperwork, and preparing for the first day of classes.

Dial America Marketing 6/2011-9/2011

Pittsburgh, PA

Customer Service Representative

Responsible to answer incoming calls from US Bank Customers. Answered questions, addressed concerns, assisted with online banking issues, set up and closed accounts, transferred money between accounts, verified and helped customers complete current loan or mortgage payments.

Max & Erma’s 4/2011 – 9/2011

Pittsburgh, PA

Server & Hostess

Responsible for serving food and beverages to guests; wine service; coordinated table and tray pick-ups; set-up and presentation at special events and VIP services; maintained knowledge of menu, specials, assisted at banquets; maintained clean and inviting atmosphere.

Law Offices of Jeffery Philip Paul 11/2009 – 08/2010

Lancaster, PA

Legal Secretary

Answered phones; greeted and assisted clients; prepared correspondence; edited letters and legal documents; scheduled meetings, court appearances, continuances; delivered documents to courthouses and prothonotary.

Laurel Inn the Hollow Bed & Breakfast 05/2008 - 08/2010

New Providence, PA

Operations Manager/Secretary

Trained and scheduled employees; oversaw all aspects of customer services such as reservations, check-ins, check-outs, and customer satisfaction; purchased supplies; answered incoming calls; performed paperwork; assisted guests in a friendly manner; maintained a clean and organized work environment.

Lancaster School of Ballet

Lancaster, PA

Dance Instructor / Front Desk Receptionist 08/2007 - 06/2009

Instructed ballet, modern, lyrical, jazz, and swing. Assisted other instructors with demonstrating class material and repertoire; in absence of master instructors would prepare my own syllabus and repertoire; handled front desk duties; answered incoming calls; transferred calls; scheduled appointments; performed clerical duties.


Indiana University of Pennsylvania, Indiana, PA 08/ 2009 - 12/2010

Journalism Coursework

The Robert E. Cook Honors Program, Indiana, PA

Focus of Study- Classical Studies in History, Literature, and Philosophy

Lampeter- Strasburg High School, Lampeter, PA Graduated 6/2009

High School Diploma



Mike Mckeever


Fulton Financial Corporation

1695 State Street

East Petersburg, PA 17520


Linda Carta


Fulton Financial Corporation

1695 State St.

East Petersburg, PA 17520


Laurene Durrett


Pittsburgh Technical Institute

1111 McKee Rd

Oakdale, PA 15071


Kevin Casey

General Manager

Max & Erma’s Restaurant

5150 William Flynn Highway

Gibsonia, PA 15044




Kelsi Chapman


Pinnicle Health

OBGYN of Lancaster

Lancaster, PA


Julie Krothe

Hairstylist & Beautician

Shear Miracles Salon

Lancaster, PA


Vanessa Montanez

Customer Service Representative

Fulton Financial Corporation

Lancaster, PA


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