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Manager Customer Service

Location:
Lebanon
Posted:
August 23, 2018

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Resume:

ANNA FAHME

Phone: +961*-***-***

Mobile +614********

E: ac6r67@r.postjobfree.com

E: ac6r67@r.postjobfree.com

Skills

• Over 5 years of Swimming training,

• Swimming instructor water safety skills,

• Always current CPR.

• Teaching water safety and independence in the pool, to all four strokes and competitive swimming

• Swimming Instructor, coaching to all ages

• Swimming instructor water safety skills and CPR.

• Taught English at Private schools for classes of year one and two elementary

• Over 11 years job services experience as an employment advisor.

• Working knowledge and understanding of Job Services Australia, ESS, EA3000, Resman and CRM

• Proficient in all administrative tasks including use and maintenance of office systems, equipment and machinery

• Ability to achieve and exceed set KPI’s

• Ability to work with clients with diverse multicultural backgrounds

• An ability to communicate assertively to negotiate and achieve desired outcomes

• Demonstrated customer service, communication and interpersonal skills both written and verbal

• Skilled in cash handling, receipting and banking

• Able to work as an effective team member

• Good planning and organisational skills

• Ability to solve problems and make decisions autonomously

• Bilingual in English and Arabic

• Ability to comprehend, teach and communicate with all ages Employment

Jan 2015 – Oct 2015 Australian International Sports Services (AISS) Dubai Swimming Instructor

• Educate students in water safety

• Supervise swimmers to prevent accidents and make sure they follow safety regulations

• Conduct assessment for students

• Determine the right stage of swimming level according to performance abilities and capabilities.

• Ensure students follow regulations while enjoying their education and applying the right techniques of swimming instruction

• Perform administrative duties such as taking call enquiries, replying to emails and registering new students in the swimming program

• Provide advice to parents to update them on their children success

• Actively engage with students to improve techniques ensure consistent progress

• Appropriate drills trained to reach the correct swimming techniques. Dec 2009 – May 2018 Austswim Sydney (Sydney Olympic Aquatic Centre) Swimming Instructor

• Educate the students in water safety

• Supervise swimmers to prevent accidents and make sure they follow safety regulations

• Rescue swimmers in difficulty and provide CPR if required

• Determine the right stage of swimming level according to performance abilities and capabilities.

• Ensure students follow regulations while enjoying their education and applying the right techniques of swimming instruction

• Perform basic administrative duties such as writing reports

• Provide advice to parents to update them on their children success

• Actively engage with students to improve techniques ensure consistent progress

• Taught all swimming techniques with many drills that strengthens the skill to reach the outcome

June 2006 – Jan 2013 Mission Australia

Employment Advisor

• Conduct 1:1 assessments and in collaboration with the job seeker, develop an Employment Pathway Plan (EPP) that involves the job seeker in a variety of work preparation activities to maximise job opportunities

• Provide advice to job seekers on all elements of the job search process, including resume and interview preparation and applications

• Refer job seekers to suitable vocational and non-vocational programs including training, counselling, government agencies and providers, work experience to address their barriers to employment

• Assisting clients with Intensive Support and PPS for full time employment and 13 week and 26 week claims (JRRR)

• Assess job seeker needs, address constraints and capture each individuals filed of fascination

• Conduct initial assessments incorporating VP’s

• Knowledge of the Job Services Australia, Centrelink and DEEWR processes and procedures

• Awareness of local demographic and relevant community services

• Support job seekers once employed resulting in ongoing employment

• Provide encouragement, advice, and motivation to help job seekers maintain employment and help overcome initial issues or concerns

• Monitor the activity of job seekers to ensure they meet their obligations Education

2015 CPR - Clear Practical Relevant

2009 Teacher of Swimming Water Safety Course – Austswim Infant and Preschool Aquatics

Access and Inclusion (Disability and other issues) 2013 Certificate IV in Training and Assessment (TAA40104)- Achievements

• During my experience as a trainer my records indicate that I have ach7*-ieved successful attendance with my clients overall attendance being at 90%.

• My training motivated the clients to achieve sustainable techniques and meet their goals.

• My training is tailored to the clients’ needs with a focus on improving clients’ confidence in breaking barriers which has resulted in successful outcome. References

DinoTopcagic Sue Backhouse Kirk Marks

Employment Assessor Aquatics Supervisor AISS Manager UAE Mission Australia Aquatic Centre Australian International Ph: (02) 87002900 Sydney Olympic Park Sports venues Sports Services Mob: 046*-***-*** P: (02) 9752 3607 F: (02) 9752 3697 Mob: +971-**-***-**** E: ac6r67@r.postjobfree.com E: ac6r67@r.postjobfree.com



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