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Sales Customer Service

Manama, Capital Governorate, Bahrain
August 23, 2018

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Eric Estopito

Location: Manama, Kingdom of Bahrain

Phone Number: +973-****-****



‘Proficient in customer service and supervisory position with a proven record in business process outsourcing (BPO) companies and retail sectors, combined with a customer focused approach to businesses’

With several years of experienced in telemarketing and customer facing roles for BPO companies and retail organizations, I am able to provide an outstanding service within any environment and deal with a broad range of customers through sales, transactions and complaint handling.


Customer Service

Transaction Processing

Complaint Handling


Telephone Call Handling

Good Communication Skills


July 2017 – Present Modeling Agency


Key Responsibilities

Recruiting and supervising

Managing operation expenses

Promoting and marketing

February 2016 – May 2016 Wholesale Supplier (Refrigerator)

Area Sales Supervisor

Key Responsibilities

Handling 16 branches and 10 sales clerks.

Creating game plan for sales staff to attain monthly quotas.

Visiting 16 branches in a week.

Motivating sales clerks to achieve monthly quotas.

Coordinating sales activities.

Handle customer complaints, questions and issues.

Evaluate sales performance of sales staff.

Consolidate sales from 16 branches for month end reporting.

Maintain good relationship with branch manager

April 2015 – July 2015 Premium Reseller of Apple Products

Mac Expert / Brand Ambassador

Key Responsibilities

Familiarize all the products and be able to provide technical support if needed.

Greet customers when they arrive at the store and ask if they need assistance.

Build rapport with customers and provide them with genuine guidance and support.

Suggest upsell items to customers based on the items they have chosen.

Call other stores when necessary to find items in stock.

Process sales transaction at the POS (point-of-sale) in the counter.

August 2013 – January 2015 Business Process Outsourcing (BPO) Company

Team Leader / Supervisor

Key Responsibilities

Handling 15 sales agents in a team.

Accept turn over for those agents who don’t know how to close their own sales.

Create an inspiring team environment with an open communication culture.

Set clear team goals.

Monitor individual and team performance.

Motivate team members.

Discover training needs and provide coaching

Listen to team member’s feedback and resolve any issues or conflicts.

Recognize high performance and reward accomplishment.

June 2012 – August 2013 Business Process Outsourcing (BPO) Company

Sales Agent / Telemarketer

Key Responsibilities

Responsible for cold calling and prospecting clients.

Performs outbound calls to potential and current customers to qualify them as sales leads.

Work simultaneously with multiple computer applications and data base.

Ensure accurate and effective quality of sales leads.

Serve as TM’S professional representative when dealing with customer communications via: phone, email etc.

Possess strong knowledge of time management systems, products and services to identify customer needs.

Follow up with potential customers in a timely manner if necessary.

Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport.

Communicate effectively and professionally in all forms of communication with internal and external customers.



University of Mindanao

College of Nursing

West Negros University

College of Nursing

High School:

Sta. Ana National High School


Jose L. Porras Elementary School


Microsoft Office Word

Microsoft Office Excel

Microsoft Office Power Point

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