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Manager Customer Service

Bay Shore, New York, United States
August 23, 2018

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Skilled and quality-focused professional seeking a key role with an organization in need of a qualified individual with demonstrated ability to integrate management skills, customer support experience, and related education to exceed technical, business, and customer requirements.

Areas of key strengths include:

Excellent Computer Skills – Proficient with Microsoft Office & Access applications, Quickbooks Software, Excellent typing skills. Well versed in preparing presentations & proposals for internal & external use.

Exceptional organizational/customer service skills - Consistently recognized by colleagues for cross-discipline talents in needs analysis, troubleshooting and problem resolution in fast-paced environments.

Strong sense of responsibility - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results while formulating and implementing business solutions to meet a diversity of needs.

Insightful and articulate - Excellent interpersonal/communication skills. Interacted with all levels from executives and administration personnel to customers and staff, covering all ends of the spectrum.

Professional Experience

Operations Manager

Northern Home Appliance Fresh Meadows, NY November 2000-Present

Manage staff of 25-30 employees, preparing work schedules and assigning specific duties

Accounted for handling accounts payable and accounts receivable totaling up to 10-12 million dollars of sales

Direct non-merchandising departments of businesses, such as advertising and purchasing

Responsible for checking aging reports, order entry, stock adjustments and inventory control

Responsible for building, developing and expanding client base through influence and accountability

Consistently demonstrate responsiveness, strong customer focus, and ability to build good customer relationships

Effectively negotiate with clients and serve as an ongoing customer resource and problem-solver

Coached employees in developing and achieving individual performance goals.

Created workforce planning and development models to inform quarterly scheduling and processes.

Trained, developed and counseled employees to develop a high performing team.

Budgeted monthly departmental expenses and implemented cost controls

General Manager

B&I Fendertrims Maspeth, NY January 1999- November 2000

Manage staff of 85 employees, preparing work schedules and assigning specific duties

Mastered the intricacies of the process flow within each department.

Assessed and trained personnel for promotion to cross-functional operations.

Led regular stand-up meetings, events and continuous improvement projects with measurable goals.

Coordinated closely with quality control regarding products awaiting dispositions.

Maintained and enforced a safe and clean working environment at all times.

Coordinated preventative maintenance on existing and new production equipment, including routine calibration.

Established and adjusted work procedures to meet production schedules.

Supervised production schedules, production quality and on time delivery.

Defined manufacturing performance standards and reviewed the performance outcomes to set future targets.

Coordinated and developed new product design in collaboration with engineering staff.

Lead professional development programs for assembly and operator staff.

Certificate of Completion

~ Shadow of a Leader Management Training ~

Charlotte North Carolina


DARA Realty

DARA Owners Corporation

President of the Board of Directors

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