Resume

Sign in

Operations Director - Management Level

Location:
القبله, Kuwait City, Kuwait
Posted:
August 23, 2018

Contact this candidate

Resume:

PERSONAL DETAILS

MILAD MTANOUS CHAHOUD

Mobile # : +965-****-****

With DRIVING LICENSE

Gender / Status: Male - Married

Email : ac6r21@r.postjobfree.com

LinkedIn: Milad Chahoud

Religion : Roman Catholic

CAREER STATEMENT

“Devoted and charismatic

professional committed in going

the extra mile at all times. Priority

to contribute in management

capacity with increased guest

satisfaction, retention and

acquisition by servicing owner like

care and initiative.”

Milad Chahoud

AREAS OF EXPERTISE

Business Administration - F & B

Corporate Hospitality

Business Start Ups

Turn Arounds

Organizational Restructuring

Operations Management

Restaurant & Event Management

Performance Management

Staff Coaching & Mentoring

Strategic Planning Directions

OPERATIONS DIR : F & B

MILAD MTANOUS CHAHOUD

Kuwait City - KUWAIT

Accomplished leader with distinguished culinary and management career encompassing a fine dining, hotel & restaurant management and openings plus high volume catering (VIP – Government, Royal Weddings & Airline). Strong leadership qualifications combined with outstanding team building skills. Background in an exceptional regional leadership while directing multicultural staff simultaneously. Significant contributor to revenue / profit growth through aggressive improvements in quality, productivity, operational efficiency, and customer service.

Qualification Summary:

Driven to exceed expectations and willing to work efficiently and effectively.

Successful in communicating with people at all levels and with other departments as needed to best serve the clienteles.

Outstanding ability to professionally and effectively deliver presentations to small and large groups.

Determined in meeting hospitality expectation by using strong interpersonal communication, presentational and organizational skills.

Independent, aggressive and achievement-oriented mindset

Excellent communication and relationship building skills

Strong sense of responsibility and a team player Keys of Success:

Leadership Strong Work Ethics Integrity

Teamwork Communication Continuous Improvement

Training Recognition

PERSONAL SKILLS

Microsoft : Presentation

- Word, Excel & PowerPoint

Software System: MICROS – POS

EDUCATIONAL

BACKGROUND

Technical Bachelor

Hospitality Management

1989 – 1992

L’ECOLE HOTELIERE, Dekwaneh

Hotel & Restaurant

Management and Catering School

SECONDARY SCHOOL:

THE THIRD OFFICIAL SCHOOL, Beirut

(Lebanese Brevet) 1985 – 1988

Professional Background:

OPERATIONS MANAGER May 2017 - Present

Palm Palace Restaurant Company wII KUWAIT

Restructure, Recovery & Development Management

Strategic Leader of the property’s food and beverage/culinary operation, including Restaurants, Function Halls & Banquets/Catering – FRESH & INNOVATIVE BUSINESS T/A

Oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives

Ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department - 60% GROWTH

Develops and implements strategies that deliver products and services to meet or exceed the needs and expectations of the target customer and employees and provides a return on investment - DEVELOPED EMPLOYEES & PARTNERS POLICIES OPERATIONS – FOOD PRODUCTION MGR Dec 2015 – May 2017 Touristic Enterprises Company KUWAIT * OPENING TEAM INDEPENDENT HOSPITALITY CONSULTANT May 2014 – Jan 2016 FREELANCE Dubai, UAE * PROJECT DEVELOPMENT – FOOD SERVICE FOOD PRODUCTION MANAGER March 2012 – October 2014

Cater Catering Dubai Services LLC, United Arab Emirates ASST. PROJECT DEV’T MANAGER July 2010 – December 2011 Profound Management Dubai, UAE *OPENING TEAM

EXECUTIVE CHEF - SERVICE MANAGER May 2009 – July 2010 Pan Emirates Home Furnishings Dubai, UAE *OPENING TEAM CORPORATE CULINARY DIRECTOR May 2008 – May 2009

Al Faisal Group Umm Al Quwain, UAE

INFLIGHT CHEF October 2003 – May 2008

Gulf Air BAHRAIN * MENU DEVELOPMENT

SOUS CHEF – GARDE MANGER January – October 2003

Shangri-la Hotel Goup Dubai, UAE *OPENING TEAM

SOUS CHEF – ARABIC SECTION July 2000 – July 2003

Emirates inflight Services LLC Dubai, UAE

MANAGEMENT TRAINEE - SOUS CHEF May 1999 – June 2000 Abela-Azal Service Airline Baku, AZERBAIJAN

ORIENTAL CHEF February 1997 – April 1999

Intercontinental Hotel Group Al Ain, UAE

Professional Highlights

* As Food Production Manager responsibilities not limited to - Whole Kitchen Brigade, Service Job Delegation and Delivery Logistics

FROM THE PAN RESTAURANT (Food & Beverage Division of PAN EMIRATES HOME FURNISHINGS)

PARK CENTRAL RESTAURANT & CAFE (Hospitality Division of PROFOUND MANAGEMENT)

- employed mainly to do CONCEPT DEVELOPMENT, PLANNING UP TO HUMAN RESOURCES & OPERATIONS (includes but not limited to marketing & promotions). PRE-OPENING RESTAURANTS

TOURISTIC ENTERPRISES COMPANY : Kuwait Towers

AL FAISAL GROUP : Royal Residence Resort Villas

CATER CATERING DUBAI

- main hiring purpose were KITCHEN / CENTRAL PRODUCTION RECONSTRUCTION and STANDARD OPERATIONS IMPROVEMENTS.

- In addition kindly note that have HANDLED SEVERAL KUWAIT GOVERNMENT DELEGATION EVENTS + all personal and official events of UAQ Justice Chairman SHEIKH FAISAL BIN ABDULLAH AL MU'ALLA

INTERCONTINENTAL HOTEL AL AIN HANDLED years ago the WEDDING of SHEIKH SEIF BIN ZAYED AL NAHYAN

SHANGRI-LA HOTEL DUBAI PRE OPENING Culinary Brigade

EMIRATES INFLIGHT SERVICES formerly known as Emirates Abela Inflight Catering

ABELA AZAL SERVICE AIRLINE

- involved in some other prestigious events in Dubai & Baku respectively.

HOTEL DIEU DE FRANCE HOSPITAL Lebanon provided food not only for the Cafeteria - staff / guests but MAINLY for in-patients clients

SPECIAL TRAININGS

FOOD SAFETY SEMINAR

Intermediate Hygiene

SHANGRI-LA HOTEL DUBAI, UAE

April 12, 2003 (4 days session)

MANAGEMENT TRAINING F&B

Person In Charge - Level 3

Food Control Dept - DUBAI MUNICIPALITY, UAE

June 25, 2013

SANITATION & HYGIENE SEMINAR

Elementary Food Hygiene

EMIRATES ABELA CATERING CO. LLC, UAE

Oct. 29-30, 2000

LEADERSHIP TRAINING

Train the Trainer

SHANGRI-LA HOTEL DUBAI, UAE

April 18, 2003 (3 days session)

SAFETY SEMINAR

Safety Awareness

EMIRATES ABELA CATERING CO. LLC,UAE

Sept. 24-25, 2000

SUPERVISORY MANAGEMENT

WORKSHOP SEMINAR

Team Building & People Development

ASEAN INSTITUTE OF CULINARY ARTS, PHILS.

Aug. 25, 1999 ( 5 days session)



Contact this candidate