Microsoft Office Manager

ORNELA PASHAJ

RESUME

HOME: Kansas City, MO *****

MOBILE: 816-***-****

EMAIL: ********@*****.***

OBJECTIVE

Pursuing a position with a well-established organization where I can use my skills to develop, motivate, lead and improve operations while growing professionally and achieving personal goals.

EDUCATION

Metropolitan Community College - Kansas City, MO

Associate Degree May 2018

North Kansas High School - North Kansas City, MO

High School Diploma May 2010

WORK EXPERIENCE

Project Coordinator

DST Systems – Kansas City, MO June 2017 – Present

Establish cross-references in client regions per client requests

Build and run daily, weekly, and monthly queries for the purpose of compares and cleanups to the system

Send daily and weekly emails to the client distribution list to communicate updates to Pay Offices and Distribution Channels and Industry Level Merger/Conversions

Perform firm updates in SalesConnect

Assign and manage projects to the part time team

Lead Mutual Fund/Corp. Securities Rep

DST Systems - Kansas City, MO July 2016 – June 2017

Utilize leadership skills, lead my peers and manage the daily work

Proactively cross train myself and my peers in different areas to expand knowledge base and advance my skills while offering assistance to other areas when needed

Actively engage in team and management meetings

Assist in managing the team in the absence of the manager

Mutual Fund/Corp. Securities Rep

DST Systems - Kansas City, MO July 2014 – July 2016

Accurately evaluate, verify, and process responses from fund sponsors and administrators to update brokerage records for clients

Demonstrate a service-oriented approach to the clients we service

Fully functional processing in all worktypes within the AWD team

Utilized quick and accurate processing skills to improve and promote high efficiency

SKILLS

Microsoft Office

AWD and Universal Dealer SalesConnect; some exposure to Client SalesConnect and UFID

SmartDesk and MAR

Assist in managing Enlighten Operational Excellence

Proficient in time management and data processing

References available upon request

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