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'Ewa Beach, Hawaii, United States
August 20, 2018

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Excellent Oral And Written Communication Skills ● Organization and Time Management Skills

Safety and Compliance Management ● Strategic Planning and Implementation

Adaptable to New Concepts/Procedures ● Highly Developed Interpersonal Skills

Excellent in Setting Priorities and Implementing Decisions ● Ability to Meet Operational Deadlines

Work Experience

Tripp Enterprise

Property Management and Facilities Consultant May 2016 to Present

Winn Residential, Military Housing Services AUG 2008 to May 2016

Director of Facilities, Nashville, TN 37203

Director of Property Management, Honolulu HI 96818

50 hours +, 121K Salary, Patrick Appleby Supervisor 615-***-****

Develop/Maintain Policies and Procedures Environmental and Safety Programs

Lead/Manage 684 Maintenance Personnel Budget Developing and Forecasting

Analyze/Monitor Variance of Capital Expenditures Conduct Annual Portfolio Inspections

Develop Emergency Evacuation and Disaster Plan Reduce Maintenance Costs by 1.6m FY14,

Posted Positive Excess Gains in NOI 5 consecutive Years 1.9m in FY15

Establish Scope of Work For Capital Projects

Oversee and provide strategic leadership in the planning, coordination and management of maintenance operations and facilities for multiple Military Housing Residential Management Projects. Facilitate communications in order that maintenance standards and goals are achieved at all sites. Provide portfolio-wide reporting and analyses of maintenance benchmarks, establish standard operating procedures, ensure the accuracy and completeness of maintenance reports and data in Yardi to promote consistency and efficiencies in maintenance practices across the military portfolio. Develop and establish policies and standardize procedures for maintenance departments that support and maintain the physical assets and performance of 13 military portfolios, totaling 40,279 units. Achieve the highest possible net operating income without compromising the quality of the portfolios’ appearance and level of service. Monitor compliance and company policies and procedures related to facilities, infrastructure, maintenance management as well as Environmental and Safety Programs; coordinate with and ensure that all residential management departments are familiar with and understand them. Analyze and monitor variance of capital expenditures for major renovation projects and assuring maintenance operations in all sites operate within budget guidelines. Demonstrate knowledge of methods, practices and materials in residential maintenance; infrastructure, utilities and renovation. Make recommendations regarding replacement versus repair, necessity of upgrading items, and cost of such supplies and equipment assuring consistent practices at all field sites. Conduct periodic safety inspections on all properties and job sites. Conduct yearly portfolio inspections and diligence reports for existing and new properties.

As Director, Property Management, lead and manage 125 personnel. Responsible for the execution of the Management Plan but limited to planning, controlling, and directing the day to day operation of 2,474 homes, maintaining effective and positive client and resident relations, meeting the objectives of stakeholders, project company and the Air Force, to protect the value and integrity of the real estate. Maintained focus on sustaining budgeted occupancy goals. Coordinate hiring, training and ongoing professional development of property management and administrative staff. Develop reports, administer budgets, allocate resources, and ensure operational compliance with corporate standards. Ensure that buildings and grounds, apartments, public areas, roads, parking areas, and recreational facilities are all maintained according to company policy. Maintain accurate written records for the management office, marketing, and maintenance, as directed by project company policy and procedures, and in accordance with all governing agency requirements.

Hickam Community Housing (Winn Residential) JUN 2007 to AUG 2008

Director of Maintenance, Honolulu HI 96818

Senior Community Manager, Honolulu HI 96818

50 hours +, 86k-105k Salary, Patrick Appleby Supervisor 615-***-****

Team Building and Leadership Vendor Service Management

Data and Preventative Management Marketing and Leasing

Budget Development Property Inspections

Tenant Resolution Reduced Operational Costs

Contract Negotiations Establish Scope of Operations

Provide leadership and guidance to ensure maintenance standards are achieved and sustained at all communities within the project portfolio of 2,474 units. Reviews and recommends approval/disapproval of all maintenance expenses and services such as landscaping, electrical, HVAC and capital projects. Guide maintenance improvement projects, partnering with contractors and vendors to secure on-time deliverables. Works with Director to ensure effective communication in the planning and resolution of maintenance issues and that all contract for capital projects and ongoing maintenance are structured, coordinated, properly bid, and completed in accordance with company standards. Evaluates property damage reports and incident reports and make recommendation for future actions. Promote and practice Incident-Injury Free (IIF) and sustainability and adhere to company policies and procedures.

Provide property management for 945 military residential homes in 3 communities. Handled tenant lease signings and disputes, move-in/out procedures, completed lease signings, maintain tenant files and relations. Conducted tours of the property to maintain high standards with respect to safety, cleanliness, curb appeal and for prospective tenants. Maintained knowledge of all retail and marketing trends. Ensure achievement of all long term objectives for growth. Monitor and prepare reports for various activities. Coordinate with teams to provide support for tenant activities and functions. Mentor and trained community managers and assistant managers in budgeting, staffing, hiring, workforce management, and services.

Other Work Experience

Resident Manager (Hawaiianna Management) JUN 2003 to JUN 2007

PuuAlii Community Association, Kaneohe, HI 96744

Franklin Towers, Honolulu, HI

Lakeview Plaza, Honolulu, HI

50 Hours +, 23k – 48k Salary Kim Akana supervisor, 808-***-****

Developed Work Order Tracking System Established Conflict Resolution Policy

Energy Efficiencies Maintain Tenant Files and Relations

Trends Analysis and Marketing Property Inspections

Director, Loss Prevention/Safety MAR 1999 to JUN 2003

VIP Discount Auto, Lewiston, ME 04240

50 hours +, 54k salary, David Kessler Supervisor 207-***-****

Reduced MOD rate by 30 points within 3 years Reduced Annual Workers Comp Costs

Establish Loss Prevention Policy and Procedure Maintained 98% Conviction Rate

Implemented Safety and Loss Prevention Audits

Education, Certifications and Training

Criminal Justice Program SEP 1989

Community College of the Air Force, Maxwell-Gunter AFB, AL


Certified Accredited Residential Manager (ARMS) JUN 2005

Certified Real Estate Agent, Maine SEP 2000

Certified Home Inspector Advance (PHII) APR 2016

Specialized Training

Institute Real Estate Management Course, OCT 2004

CAI Financial Management Course NOV 2004

MEMIC Safety Management Course NOV 2001

MEMIC Worker's Comp Software Management SEP 2001

Yardi Softwear

Professional Affiliations

Institute Real Estate Management Member

Accredited Residential Management Member

Air Force Sergeants Association

Other Accomplishments

Executive Management & Leadership Award (Winn) APR 2012

Maintenance Management Leadership Award (Winn) APR 2012

Winners Circle Award (Winn) JUN 2010

Director of Property Management of the Year (Winn) APR 2009

Energy Efficiency Award City of Honolulu, Hawaii (Hawaiianna) MAY 2005

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