Customer Service Sales

Fred Frank

Gilbert, AZ *****

480-***-**** • ********@*****.*** • linkedin.com/in/fred-frank

REGIONAL MANAGER

Dynamic, growth-focused and empowering professional leveraging extensive expertise providing operational oversight across multi-state locations, driving customer service activities, and hiring, engaging with, training and motivating multi-site sales teams. Repeated success building highly-productive teams, mentoring emerging leaders, equipping personnel with tools to optimize sales and surpass client expectations, driving business growth through transparent, candid, and solution-focused communication, and achieving budgets, substantial revenue growth, profitability, and customer satisfaction and retention.

Operational Oversight Leadership

Regional Sales Operations & Accounts

Business Management

Budget Management P&L

Strategies Analysis Reports

Account Reconciliation Billing Payroll

Customer Service, Support & Retention Change Management

Conflict Resolution

Crisis Management

Branding Functions

Partner Retention

Contract Negotiations

Training Team Development

PROFESSIONAL EXPERIENCE

HEARTLAND PAYMENT SYSTEMS, Gilbert, AZ

Relationship Manager – Arizona, 2018 - Present

Cultivate new and existing relationships, and efficiently maintain relations with clients and key personnel within customer companies. Promote products and services in diversified manner, generate and distribute sales leads, and alert sales team to opportunities for furthering sales within key accounts. Address and swiftly resolve issues, and escalate matters as needed. Ensure organization’s performance in alignment with service level agreements, and flag impending problems.

Achieved and exceeded sales targets within first two months of tenure by prospecting for and identifying business opportunities, presenting products and related benefits to clients, and negotiating and successfully closing sales for credit card processing, payroll and e-commerce across Arizona.

TVI INC. SAVERS, Bellevue, WA

Regional Manager – Western Region, 2006 - 2017

Provided operational oversight and established operational practices for 29 stores and 19 vendors located across four states within the western region. Produced comprehensive schedules and reports, and ordered, oversaw and maintained stock levels across locations. Drove the decision-making process, and achieved profitable sales and revenue growth through effective planning, execution, and management of teams. Researched and remained up-to-date on industry trends and developments.

Developed high performing sales teams by fulfilling hiring functions, facilitating sales and customer service training, utilizing tools and resources to grow region talent, directing, coaching, mentoring, and challenging teams to surpass targets and deliver results, initiating performance assessments, and introducing performance improvement initiatives as needed.

Optimized sales of business's products and services by directing and coordinating multifarious aspects of regional sales operations across the region, marketing contact centers, driving store management processes, and creating and launching cutting-edge strategies, events, promotions, and strategic plans.

Maximized client retention by spearheading start-up efforts of new stores within the region, conducting regular site visits both locally and regionally, determining client needs, continually accomplishing client expectations, promptly solving matters, and ensuring stellar customer service delivered at all times.

Strove for continued sustainability and profitability organization-wide by monitoring financial status across all stores, overseeing and evaluating each store’s P&L for individual and cross-region performance gaps, identifying areas of opportunity, initiating financial and budget analysis, preparing and administering budgets, driving billing processes, and accurately reconciling accounts.

Mitigated risk, protected store assets, and minimized costs by driving operational efficiencies, and executing loss prevention methods to effectively manage and control store expenses.

Decreased need for travel by 24% as a result of increasing sales to the market and accomplishing overall reductions in expenses across the market.

Slashed expenses by 42% over four year period by managing store P&L’s, focusing on root expense, allocating expenses, and initiating changes resulting in overall reduction in operating expenses.

Realized 30% cost reduction and generated 13% increase in EBITA across the region by optimizing sales and minimizing expenses across the board.

Additional experience as Senior Manager, Western Region Call Center for RICOH

EDUCATION AND CREDENTIALS

Arizona State University - Tempe, AZ

Mesa Community College - Mesa, AZ

PROFESSIONAL DEVELOPMENT

Outstanding Customer Service Branding • Business Management Tools • Crisis Management

Operational Management Focus • Managing Change • Conflict Management • Six-Sigma

TVI- Sourcing Strategies • Change Management • Employee Retention

AWARDS

Multiple Presidents Club Awards

TECHNICAL PROFICIENCIES

Six Sigma • Microsoft Office Suite • CRM (Atlas) • Google Platform

Veteran United States Marine Corps

Contact this candidate