Katelyn E Hartung

Centreville MD *****

410-***-**** ac6qv6@r.postjobfree.com

Objective:

Seeking a position as Insurance Agent where my professional experience, skills and educational background are effectively being utilized to make an immediate contribution to the overall growth of the company.

Qualification Summary:

A skilled professional assistant with more than five years of experience working in fast-paced environments demanding strong communication, leadership, organizational and interpersonal skills required to complete day-to-day job responsibilities. Proficient in using business technologies such as the Microsoft Suite software (Word, Excel, PowerPoint and Outlook), employee scheduling software (Next Gen), and enterprise database management systems (EMA). Familiar with all aspects of daily operators including Human Resource policies and procedures, HIPPA, HITECH and PSQIA Compliance. Multitask between answering telephones, taking messages, providing information to callers, drafting detailed messages according to protocol, and operating office equipment such as fax machines, copiers and phone systems.

Computer Skills:

Platforms: Windows

Database Systems: EMA

Tools / Applications: Next Gen, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Access

Employment Experience:

Team Lead Assistant / Patient Coordinator August 2013 to January 2018

Anne Arundel Dermatology Glen Burnie, MD

Answer/Screened multi-line telephones using proper phone etiquette and directing calls accordingly

Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints

Address patient inquiries in a timely and accurate fashion

Precisely take detailed messages from callers and provide assistance/information through clear communication

Accurately book, coordinate and re-schedule patient appointments via phone or mail

Maintain provider schedules in the computer system utilizing the current medical scheduling module

Appropriately pull charts for upcoming scheduled appointments, correspondence electronically file charts and scan documents into the database system.

Explain insurance and financial policies when scheduling appointments

Train new employees on policies and procedures safeguarding the importance of the privacy standards (HIPPA)

Maintain patients records by inputting data into the database system for new and existing patients

Human Resource Assistant, Customer Service Representative November 2008 to June 2012

Target Glen Burnie, MD

Answered busy multi-line phone systems, screened calls, and referred callers to appropriate personnel as necessary

Followed the appropriate procedures for setting up interviews by contacting individuals to discuss available time slots and recording the confirmation electronically in the database system

Collaborated with human resource supervisors, recruiters and hiring managers to review job applications of potential candidates

Provided extensive on-the-job training and attentive supervision, which resulted in the employee’s success as an empowered and accountable team member

Supported management and handled extra projects as needed

Acted as a mentor for junior co-workers, focused on improvement of technical skills and ability to work independently

Used listening, written, and verbal communication skills to assist guest with any questions or concerns

Ability to work with minimal manager supervision and guidance in a fast pace environment

Achievements and Rewards:

Anne Arundel Community College – Received Presidential Achievement Award May 2007

Anne Arundel Community College – Made Deans List May 2007 and May 2013

Anne Arundel Community College – 3.3 College GPA

Gold and Silver Honors student throughout high school

Education and Training:

High School Diploma (The Catholic High School of Baltimore: May 2006)

Certificate in Business Management (AACC Business Communication Concentration: May 2014)

Associates Degree in General Studies Concentration in Business Management (AACC May 2015)

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