Human Resource Assistant
Resume:
Katelyn E Hartung
Centreville MD *****
410-***-**** ***********@*****.***
Objective:
Seeking a position as Insurance Agent where my professional experience, skills and educational background are effectively being utilized to make an immediate contribution to the overall growth of the company.
Qualification Summary:
A skilled professional assistant with more than five years of experience working in fast-paced environments demanding strong communication, leadership, organizational and interpersonal skills required to complete day-to-day job responsibilities. Proficient in using business technologies such as the Microsoft Suite software (Word, Excel, PowerPoint and Outlook), employee scheduling software (Next Gen), and enterprise database management systems (EMA). Familiar with all aspects of daily operators including Human Resource policies and procedures, HIPPA, HITECH and PSQIA Compliance. Multitask between answering telephones, taking messages, providing information to callers, drafting detailed messages according to protocol, and operating office equipment such as fax machines, copiers and phone systems.
Computer Skills:
Platforms: Windows
Database Systems: EMA
Tools / Applications: Next Gen, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Access
Employment Experience:
Team Lead Assistant / Patient Coordinator August 2013 to January 2018
Anne Arundel Dermatology Glen Burnie, MD
Answer/Screened multi-line telephones using proper phone etiquette and directing calls accordingly
Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
Address patient inquiries in a timely and accurate fashion
Precisely take detailed messages from callers and provide assistance/information through clear communication
Accurately book, coordinate and re-schedule patient appointments via phone or mail
Maintain provider schedules in the computer system utilizing the current medical scheduling module
Appropriately pull charts for upcoming scheduled appointments, correspondence electronically file charts and scan documents into the database system.
Explain insurance and financial policies when scheduling appointments
Train new employees on policies and procedures safeguarding the importance of the privacy standards (HIPPA)
Maintain patients records by inputting data into the database system for new and existing patients
Human Resource Assistant, Customer Service Representative November 2008 to June 2012
Target Glen Burnie, MD
Answered busy multi-line phone systems, screened calls, and referred callers to appropriate personnel as necessary
Followed the appropriate procedures for setting up interviews by contacting individuals to discuss available time slots and recording the confirmation electronically in the database system
Collaborated with human resource supervisors, recruiters and hiring managers to review job applications of potential candidates
Provided extensive on-the-job training and attentive supervision, which resulted in the employee’s success as an empowered and accountable team member
Supported management and handled extra projects as needed
Acted as a mentor for junior co-workers, focused on improvement of technical skills and ability to work independently
Used listening, written, and verbal communication skills to assist guest with any questions or concerns
Ability to work with minimal manager supervision and guidance in a fast pace environment
Achievements and Rewards:
Anne Arundel Community College – Received Presidential Achievement Award May 2007
Anne Arundel Community College – Made Deans List May 2007 and May 2013
Anne Arundel Community College – 3.3 College GPA
Gold and Silver Honors student throughout high school
Education and Training:
High School Diploma (The Catholic High School of Baltimore: May 2006)
Certificate in Business Management (AACC Business Communication Concentration: May 2014)
Associates Degree in General Studies Concentration in Business Management (AACC May 2015)
Contact this candidate