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Customer Service Manager

Location:
Oak Lawn, Illinois, United States
Posted:
August 20, 2018

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Resume:

Summary

Highlights

Accomplishments

Experience

MUNA REYES

***** ***** ******, *** ****, IL 60453 C: 708 285- 0360 ac6qu4@r.postjobfree.com I am looking to obtain a position in which I can utilize the various skills that i have acquired over the past several years. I have excellent customer service skills and clerical experience as assistant office manager of an Internal Medicine Clinic. Working in the Banking system for the nearly 10 years has given me a wealth of experience in the customer service arena. Receiving numerous customer service satisfaction awards over the years is a testament to my dedication in ensuring a great customer experience. Better than average computer skills.

Excellent time management.

Customer service oriented

Excellent communication skills

Excellent phone communication skills.

Advanced Clerical knowledge.

Long standing relationship with Archer Bank as aTeller for the last 6 years. Prior had 3 years experience at Chase Bank.

Received several acknowledgments for ensuring all policies and procedures in place that helped enable Chase Bank to pass all audits.

Achieved a reward from Chase Bank for obtaining the greatest number of customer referrals in 2008.

Received multiple "Archie" awards from Archer Bank for superb customer service and support between the years of 2008 and 2010.

Bank Teller Aug 2008 to Current

Archer Bank - Bridgeview, il

Served as a bank teller

Conducted customer transactions

Balanced bank vault system

Worked in customer service

Functioned as multilingual translator for diverse population including the Spanish and Arabic Languages.

Opened and Closed bank

Trained several new employees

Bank Teller Jan 2005 to Dec 2007

Chase Bank - Berwyn, il

Served as a bank teller

Conducted customer transactions

Balanced bank vault system

Worked in customer service

Functioned as multilingual translator for diverse population including the Spanish and Arabic Languages.

Education

Opened and Closed bank

Trained several new employees

Clerk; Office Manager Jan 2002 to Dec 2004

Osama Atieh MDSC - Palos Heights, il

Managed phone system; appointments and scheduling of tests/procedures. Managed scheduling of office staff

Worked with insurance companies for patient service Maintained office filing systems and patient charts. Assisted in patient billing

High School Diploma, general 1988

Curie High School - Chicago, IL, USA

Received college credit for various computer related courses in 2008.



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