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Manager Customer Service

Columbia, South Carolina, United States
August 20, 2018

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Marilyn Gratic

*** ****** *****

Winnsboro, SC 29180

H: 803-***-****

M: 803-***-****

Operations Manager possessing comprehensive knowledge of project and program management techniques. Natural leader driven to motivate teams to exceed business goals and targets while under pressure.


Customer-focused administrative professional

Through working knowledge of accounting principles

Effective communication and multi- tasking skills

Innovative manager and team player Motivated self-starter






October 2015 to

Southern Wesleyan University MBA: Business Administration Limestone College

Bachelor of Science: Business Administration

Midlands Technical College Associate of Science: Accounting

Fairfield County Transit Director

Columbia, SC, USA Columbia, SC, USA Columbia, SC, USA

Winnsboro, SC

April 2017

Responsible for the management and administration of Fairfield County's Transit System to include general operations, grant preparation and administration, budget management, records management, supervision of personnel, promotion of system, etc. Responsible for ensuring the safe, adequate, and satisfactory services to the public.

June 2015 to

Fairfield County Transit Program Accountant

Winnsboro, SC

October 2015

Responsible for assisting with budget preparation, accounts payable, accounts receivable, coordinating with external and internal customers, assist in the overall administration of transit activities to include drivers dispatch operations, vehicle maintenance, and vehicle acquisition. Served as a backup in the absence of the Transit Director.

February 2002 to

Palmetto Imaging Technology

Operations Manager/Administrative Coordinator/ Customer Service

Winnsboro, SC

June 2015

Managed incoming sales orders and scheduling orders for production runs; communicated information to customers concerning lead time, logistics and product specifications; managed the scheduling of operations department, managed accounts payable and accounts receivable, keyed weekly production data, responsible for weekly inventory maintenance. Ensuring on a daily basis that customers are

receiving order confirmation. Responsible for supervising three different areas consisting of 25 hourly employees, who manufacture components for Magnetic Ink Character Recognition (MICR) & Thermal Transfer Ribbons.

Previous positions from 1997-2002 include Shipping/Receiving Supervisor and Quality Control Inspector.

Logistics Manager

Ensured that materials and supplies were moved to the proper locations when received for the vendors. Observes inventory locations managed by warehouse associates to assure replenishment is timely and accurate. Providing customer service to shipping and receiving for International and domestic shipments preparing all documentation for each shipment. Assist with shipping & receiving, when warehouse associates taken leave.

Skills and Accomplishments

Possess technical proficiency in operating multi-line phone system, versatile with various copiers, printers, fax machines, scanners and other automated office equipment.

Proven experience with various computer software programs including PeopleSoft, RouteMatch, LogistiCare, Platinum, Peachtree, and MS Office Word, Excel, Access.

Energetic church and community volunteer

Honor Graduate- Southern Wesleyan University

Honor Graduate - Limestone College

Part-time Student Honor Roll - Midlands Technical College

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