Tracy Chapman
Back Office Manager
Durham, NC
***************@*****.***
Dedicated and Focused Back Office Administrator who excels at prioritizing, completing, multiple task and following through to achieve project goals. Flexible and hardworking with strong to drive to succeed. Authorized to work in the US for any employer
Back Office Assistant
TROSA In-kind Department - Durham, NC
January 2018 to August 2018
Involved with coordinating Special Events
Preparation of Monthly Reports
Faxing, reviewing, emailing and editing documents
Answering phones, taking memo's and maintaining files
Intern Crew Boss
TROSA - Durham, NC
September 2017 to February 2018
Maintain the highest ethical practices that encourages team integrity and responsibility
Responsible for supervising and directing interns
Assist with numerous tasks
Implemented the rules and regulations of the program
Moving Coordinator
TROSA Moving - Durham, NC
July 2017 to September 2017
Responsible for updating files, giving quotes, based upon size, number of rooms and customer needs
Act as the customer’s point of contact for all of customer concerns
Maintain scheduling and event calendars
Crew Boss
TROSA Thrift Store - Durham, NC
November 2016 to July 2017
Supervised 3 departments (sales floor, warehouse, laundry room)
Perform sales floor work, such as greeting or assisting customers with any questions, needs and purchases
Stock shelves, C-bins and tables with new or transferred merchandise
Reporting sales to manager, motivating and training sales people
Evaluating sales performances, making sure that sales targets are attained, and scheduling shifts
Classes in Business Administration
Lenoir Community College - Kinston, NC
February 2001 to September 2001
Skills
Requisition Tracker, Microsoft Office Suite (Word, Excel, PowerPoint), Basic Computer Skills (10+ years), Leadership Development, Exceptional communication Skills, Multitasking (10+ years)
TROSA leadership Development Programs, Workout Class Certificate of Completion
April 2017 to Present
Certificates available upon request