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IT Helpdesk

Location:
Norfolk, Virginia, United States
Posted:
August 20, 2018

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Resume:

Errick Jennings 757-***-****, VA, ac6qqd@r.postjobfree.com

Objective- To obtain a position that utilizes my skills, and experience in information technology.

Work History

Client Services Specialist/IT Help Desk Support

NSU Information Technology Services

6/16-present

Duties Included:

Reviewing, analyzing, and evaluating various systems operations

Documenting tracking, and monitoring problems to ensure timely resolution

Providing technical support on a variety of issues

Escalating problems to next level support professionals when necessary

Responsible for acting on existing trouble tickets established in the OTRS tracking system

Working with user community remotely to solve moderately complex tickets.

Assisting Students and Staff with PC Issues

Deploying Images onto Staff PC’s, and Laptops in an Windows 7 Enterprise Environment

Creating, and Deleting users for the Active Directory using PowerShell

Software and Hardware Upgrades

Resetting Passwords for Faculty and Staff to have access to the NSU domain

Info Technology Coordinator

Norfolk State University Brambelton Community Outreach Center

4/12-6/16

Duties Included:

Computer Software Upgrades /Installation-

Upgrading Application Software/System Software i.e.(Microsoft Office, Adobe Acrobat, Adobe Flash, Windows XP, Vista, Windows 7,Windows 8, Windows 10

Computer Hardware Upgrades/Installation-

Responsible for the installation and upkeep of Dell OptiPlex 760,Dell OptiPlex 780, Dell OptiPlex 790, Dell OptiPlex 9020 Desktops and Dell Vostro Laptops

HP Color LaserJet CP3505n, Canon 4035 HP LaserJet Pro 400, HP Color LaserJet 5550 Printers, Upgrading hard drives, Power Supplies, CD Drives, RAM etc.

Connecting PC’s and Laptops, and printers to and from the network domain

Making recommendations for software and hardware upgrades

Database Designer-Created a 500 record database using SQL to keep track of the demographic information of members i.e. (Member ID, Name, birth date, address, and race, household number etc.)

Installing and Running ID card software Lobby Track to create ID’s for the Brambelton Center Members

Webmaster

Responsible for creating and updating the NSU Brambelton Community Outreach Center using Adobe Acrobat, HTML, and using the NSU web content management system

Business Ed/Info Technology Teacher/Technology Lead

Portsmouth Public Schools

9/05-6/11

Duties Included:

•Creating plans of instruction for students to become proficient in spreadsheet design, word processing, database design, Presentation Software (Microsoft Office Suite), Graphic design, Web page building, Keyboarding, and Business documents i.e.-business letters, memos, tables, and reports

•Computer Software Upgrades /Installation-Upgrading Application Software/System Software i.e.(Microsoft Office, Adobe Acrobat, Adobe Flash, Windows XP, Vista, Windows 7,

•Computer Hardware Upgrades/Installation-Upgrading hard drives, Power Supplies, CD Drives, RAM etc.

•Database Designer-Creating a 350 record databases in Microsoft Access to keep track of the demographic information of members i.e. (Member ID, Name, birth date, address, and race, household number etc.)

Education

Norfolk State University, BS Business Management Information Systems, 9/97-5/03

Strayer University, MBA Information Systems Management 9/12-present



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