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Sales Customer Service

Location:
Tucson, Arizona, United States
Salary:
55,000 - 65,000
Posted:
August 20, 2018

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Resume:

TIMOTHY P. DIEFES

P.O. BOX ***** * Tucson, AZ ***52 * 619-***-**** * ac6qo6@r.postjobfree.com

~ Over 25 years of success – consistently one of the company's Best in Management and Sales ~

> Highly skilled in Consultative Selling methods and techniques with strong negotiation and closing capabilities.

>Proven ability to effectively manage and grow sales in a large geographic territory by building strategic relationships with key customers and industry thought leaders.

>Well-developed communication skills; equally comfortable and credible operating at the C-level and with entry level personnel.

>Quickly develop rapport and effectively employ customer relationship management skills.

>Increase sales revenues and profit margins by rapidly identifying customer goals and priorities.

Develop and present compelling value propositions consistent with customer strategic direction.

>Considerable technical depth can easily learn new products, and highly technical specifications.

Areas of expertise include:

* Territory & Account Management * Consultative Solution Selling

* Customer Relationship Management * Business Development

* Strategic and Critical Thinking Skills * Customer Service

* Expanding Sales Opportunities * Time & Resource Management

* Presentation & Negotiation Skills * Team Building & Leadership

PROFESSIONAL EXPERIENCE

Caliber Home Loans* Tucson, AZ 2016 – Present

Operations Analyst

Handle calls and chats from all over the country and trouble shoot issues and look for quick resolution to escalated problems.

Work with Management, several department managers and all levels of the company in order to get issues resolved and create solutions.

Help department meet and exceed company goals, customer service standards and aid with mergers and new company changes and policies.

Selected Accomplishments: Consistently have one of the highest adherence rates and received recognition for outstanding service to others.

American Red Cross* Tucson, AZ 2014 – 2016

Performance Supervisor

Manage 15-25 agents on a daily basis with meeting company metrics

And daily goals of call center metrics.

Responsible for Hiring, payroll, and all daily functions of team and them meeting the daily and monthly goals as a team and individually.

Worked with multiple departments and people due to flexibility and exceeding company goals and expectations.

Selected Accomplishments: Assigned to multiple teams to help non-performing teams to get to company standards and exceed new performance standards.

INTUIT* TUCSON, AZ 2012 – 2014

SENIOR CONSULTANT 2

Worked with small business owners all over the country helping them with their computer software and accounting to run the business effectively.

Responsible for meeting monthly and quarterly sales goals while selling company products and both cross-selling and up-selling additional products and services.

Worked with multiple computer systems and data bases to track customers and information for selected campaigns and company projects.

Selected Accomplishments: Exceeded sales goal every month and placed on special projects due to my flexibility and customer comments and awards.

DIRECTV / AT&T * San Diego, CA 2011 – 2012

Sales Trainer

Trained over 600 call center representatives on company products and selling techniques as a liaison for DIRECTV in AT&T call centers.

Territory covered most of California and responsible for meeting territory goals and sales on a monthly basis.

Hired from a temporary position to full-time due to exceeding all set goals and expectations.

Selected Accomplishments: Awarded 2 top awards at convention for over achieving in sales and quality metrics for the company.

GMAC FINANCIAL SERVICES * Carlsbad, CA 2009 -2010

Senior Account Specialist

Primary responsibility to determine best solution for homeowners across the United States.

Analyze financial capacity and commitment of customers while selling benefits and services of the company.

Selected Accomplishments: Only two time winner of employee of the month and overall top sales producer for the location.

BBVA COMPASS BANK * Tucson, AZ 2007 - 2008

Preferred Client Officer

• Handled top clients of branch with over 100,000 dollars or more with the institution and responsible for cross selling company products and building relationships.

• Create new business thru cold calling, referrals, and marketing strategies.

Selected Accomplishments: Achieved monthly and quarterly goals every month and quarter while working there.

Attained Life and Health license and series 6 and 63.

Top Producer. Over 150 reps, top 5% every month.

OPTION ONE CORPORATION* La Jolla, CA 2004 – 2006

Sales Account Manager

• Worked collaboratively with home sellers, buyers and respective agents, home owners,

Lenders, lender agents, and title companies.

• Orchestrated loans from origination to close. As a mortgage banker and broker,

Responsible for originating, qualifying, placing, pricing and selling good mortgage loans.

Selected Accomplishments: Top account manager for the #1 account executive for entire company.

Received several awards and promotions due to excellent service and

Profitability.

EDUCATION/ TRAINING/ CERTIFCATIONS

UNIVERSITY CHRISTAIN SCHOOL * JACKSONVILLE, FL * 3.8 GPA

AWARDED FULL ACADEMIC SCHOLARSHIP TO JUNIOR COLLEGE

FLORIDA COMMUNITY COLLEGE AT JACKSONVILLE * 3.2 GPA HONOR STUDENT

TRAIN THE TRAINER CERTIFCATION

MANAGEMENT TRAINING

LIFE AND HEALTH, SERIES 6 AND 63



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