Customer Service Management

MEGHA ISSACK

Mobile: 996-***-****

E-Mail: *****.**********@*****.***

LinkedIn: https://www.linkedin.com/in/meghaissack

Skype Id: Megha Issack

Personal Particulars

Residential Address : Megha Issack D/O E. K ISSACK Edakallathur house eranellur P.O Kechery (via) thrissur District, Bangalore, India, Pincode:680501

Date of Birth : 02 October 1990

Nationality : Indian

Gender : Female

SUMMARY

Dynamic and performance-focused professional with 6 years of experience in administrative functions with a record of success in Operations Management, Facilities Management, Team Management, MIS Reporting, Inventory Management and Cross-functional Coordination

Diligently created Automation Framework for Exchanges, invoices and refunds for Nordics and EMEA

Skilled in coordinating, planning, and supporting daily travel operations, coordination & administrative functions with a strong understanding of Administration Policies, Systems and Procedures

Competent travel consultant in handling ticketing under the Amadeus platform to ensure quality assurance to achieve organizational objectives

Excellent logical & troubleshooting skills; known for accuracy, attention to detail & timeliness in the disbursement of functions; experience in using diplomacy & discretion while handling confidential information

Expert at managing paperwork, updating electronic databases, preparing reports, offering customer service, arranging travel & scheduling and domestic & international air & hotel booking

Outstanding interpersonal, leadership & organizational skills; Specialized in managing staff, communicating efficiently and establishing ongoing communications with various departments to facilitate decision making

Strong acumen in all aspects of human resources including Administration, Customer Service & Logistics

Proficient in Amadeus Platform, Saber Red,Math Lab, Basics of C, C++ & Java Scripting

Practical and huge knowledge of the computing program, Microsoft Office Suite

AVAILABILITY

Planning to relocate immediate

SKILL SET

General Administration

Office Management

Administration Support

Operations Management

Vendor Management

Facility Management

Business Liaison

MIS Reporting & Analysis

Inventory Management

Records Management

Budgeting & Cost Control

Internet & Computer Skills

Travel Coordination & Arrangements

LANGUAGE SKILLS

Proficient in English

EDUCATION

Bachelor of Science (Mathematics, Electronics & Computers) from Jyoti Nivas College, Bangalore, India (2011)

WORK EXPERIENCE

Dec 2017 – Till Date An International School in India

Front Office and Administrative Executive

Extending assistance to the head of school

Conducting and monitoring the interviews and carrying out and various HR related tasks for the school

Handling and resolving various enquiries

Organizing different Events for the staff and students

Managing the school’s social media platforms and the school website

Administering tasks related to promotions, curriculum planning and student requirements

Facilitating bona-fide certificates to students

Supervising the school trips and related activities of students

Maintaining the shipments of the school

Administrating the school administrative tasks and responsibilities

Mar 2017 – Oct 2017 Velankani Information Systems Limited, Bangalore, India

Office Administrator & Travel Executive, General Administration

Organized visa processing & international & domestic ticketing arrangements for the company employees

Responsible for making hotel or guest house accommodation

Rendered Administrative services for various verticals like Business Leaders, Associates, Family & Friends

Supported Human Resource department in organizing training, meeting, etc. arranging for accommodation, banquets halls

Actively handled all company credit card management & online purchases using an American Express card

Managed the travel & accommodation arrangements for the managing director of the company

Efficiently undertaking all activities relating overall company’s expenditure, purchase management

Professionally organizing company events, seminars & sports activities at the company level

Handling petty cash on a daily basis required for general day-to-day expenses, i.e. withdrawing and depositing cash daily and preparing reconciliation statements on a weekly basis

Obtaining and renewal of licenses & company official documents

Feb 2016 – Nov 2016 Expedia, Bangalore, India

Senior Executive, Corporate & Leisure Travel Management

Handled all customer queries & resolved them within the stipulated time

Coordinated with development & the on-site team for customer requirements on travel & made appropriate arrangements

Handled the entire visa/passport documentation for prospective clients & followed up for a future course of action

Handled all business & leisure travel arrangements along with accommodation arrangements for all senior leadership

Personally maintained all travel related documents & insurance policies for the customers

Acted as a single point of contact between the customers & the company management

Initiated various strategies for promoting & marketing the business

Coordinated with internal employees as well as vendors

Jul 2011 – Oct 2015 BCD Travel India Pvt. Ltd. Bangalore, India

Senior Consultant, Multinational Service Centre

Worked on “Exchanges” for the Netherlands, Belgium, Luxemburg, France on Amadeus platform

Created Automation Framework for Exchanges, invoices and refunds for the Nordics and EMEA

Created & implemented automatic exchanges and refunds using AGM scripts

Debugged the failed scripts effectively in order to find the root cause

Successfully completed “Tide” debugging and error corrections

Effectively handled the generation of invoices using scripts

Handled all training & development of team members

ACHIEVEMENTS

Received BCD travel “Excellent Training “and “Logo Designing” in 2014

Received BCD travel “ Spot Awards” twice in 2012 & 2013

Completed “Appreciation award” conducted by BCD travel

References available upon request

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