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Desktop Support Active Directory and CentOS 7

Chicago, Illinois, United States
August 19, 2018

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Zachary Pelka

Net+, A+ Certified

**** * ******** **, **** 301 Chicago, IL 60657 773-***-****

Insightful, creative, results-driven IT professional with notable success supporting and directing a broad range of corporate IT security initiatives while participating in planning, analysis and implementation of solutions in support of business objectives. Hands-on experience leading various system development efforts, including requirements definition, design, architecture, testing and support. Outstanding customer service; able to coordinate and direct phases of project-based efforts while managing, motivating and working with teams.

Professional Experience:

Re:Sources – Publicis Groupe S.A.

35 w. Wacker Drive Chicago IL 60601

Sr. Operations Analyst - November 2004 – September 2017

Maintained 1100 Windows 2008, Windows 2012, CentOS 6.8 and CentOS 7.3, SLES 9.2 Linux servers

Enterprise VMWare EXI and vSphere 6.5 experience

Server integration planning and implementation

Ongoing server support including environment security

Microsoft Azure server deployment experience

Security scanning employing Nessus and Nexpose Rapid 7 for vulnerability detection and remediation of detected issues

Patch management utilizing SMS, Patchlink / Lumension and SUSE Manager

DevOps experience with Chef and minor Puppet configuration management experience

Migration, relocation and consolidation of 800 VM servers from 2 datacenters into a single datacenter

Subject Matter Expert of Comodo SSL certificate management including implementation and documentation of the process

Microsoft Active Directory management

Trouble ticket resolution for a userbase of 400 individual subsidiary companies

HP Openview and Solar Winds monitoring

Technical documentation and cross training of US and off-shores team members

24 hour on call support

WordPress administrator. Installed, maintained, enforced security and managed upgrades

Re:Sources – Publicis Groupe S.A.

35 w. Wacker Drive Chicago IL 60601

Level 3 Desktop Technical Lead, March 2001 – November 2004

Level 3 support of 1600 desktops & laptops across the USA

Successfully upgraded the environment from Novell Zenworks 3 to Zen 4

Support of 800 Novel Application Launcher objects

Participated in a Novell Tree migration

Conducted a migration from Windows 95 to 2000

Authored the Windows 2000 company image

Administrator of Patchlink and Security updates for the North American region

McAfee AV administrator who completed a migration to Symantec Endpoint Protection

Creation of technical documentation and cross training of co-workers and contractors

Illinois Army National Guard

100 N Lake St, Aurora, IL 60506

Private First Class, May 1995 - April 2001

Served in the Army National Guard for 6 years and was honorably discharged

Worked with diverse individuals to accomplish a common goal

Navistar International Truck and Engine Inc.

10400 W North Ave, Melrose Park, IL 60160

Desktop Support Engineer, April 2000 – March 2001

Support of 1,100 desktops and laptops running Windows 95 and Win 2000

Level 2 and 3 desktop support

Trend Antivirus administration and rapid response to virus outbreaks

Upgraded the site-wide version of Internet Explorer using IEAK

Converted a Novell to File and Print implementation to Microsoft

Standard image creation and maintenance

Custom MSI installer packages for software deployment

Completed a Windows 95 migration to Windows 2000

Patch management

Login script updates KixStart

Executed the roll out of Diskeeper for defragmentation

User ID management in Active Directory

Development and updating technical documentation

Training of contractors and interns


6111 N River Road, Rosemont, IL 60018

Desktop Technician, 1998 - 1999

Imaging new machines via Ghost

Desktop and laptop backup and restores

Support of ComDisco’s Audio and Visual equipment


University of Phoenix – Associates degree. February 2013-October 2015. GPA 3.03

1625 W. Fountainhead Pkwy, Tempe, AZ 85282-2371

Colorado Technical University - Working towards a Bachelor’s Degree – May 2016 – to current. GPA 3.48

4435 N Chestnut, Colorado Springs 80907

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