Resume

Sign in

Mental Health Customer Service

Location:
Fayetteville, Georgia, United States
Salary:
$30K-$40K
Posted:
August 19, 2018

Contact this candidate

Resume:

CARLOTTA J. PENDLETON

ac6qfl@r.postjobfree.com

*** *********** ****

Fayetteville, GA

267-***-****

HIGHLIGHTS:

Highly professional and competent individual; Detail

oriented, committed and flexible; Eager to learn with the

ability to learn quickly; excellent problem solver;

Effective in a dynamic and challenging environment;

Strong organizational and communication skills.

EDUCATION:

1997 - 1999

THE PJA SCHOOL

Upper Darby, PA

Relevant Courses: Accounting I; MS Excel; MS Word;

QuickBooks

1992 - 1993

PA INSTITUTE FOR PROFESSIONAL

BOOKKEEPERS

Philadelphia, PA

Received Certificate in Computerized and Manual

Bookkeeping

COMPUTER SKILLS:

Internet Research, Internet Explorer, Outlook, MS Excel,

MS Word, Ms Office, MS Access, WordPerfect,

PowerPoint, OneWrite Plus, QuickBooks, Peachtree,

ACCPAC, and Oracle

EXPERIENCE:

2013-PRESENT

NHS HUMAN SERVICES

Residential Counselor/Mental Health Worker _ Philadelphia, PA

Provide counseling and support to developmentally disabled individuals

Implement program policy and procedure according to program regulations and guidelines

Participate in the development and implementation of treatment plans as required

Report and record observations of significance to others who share responsibility for implementing treatment plans and care

Assists, teaches, and monitors daily living activities, including but not limited to personal hygiene, bathing, shaving, grooming, dressing, laundry, and room care

Maintain accurate and adequate records

Engage clients in social and leisure activities

Monitors compliance with house rules

Attends and participates in all trainings and meetings

Transports clients to activities and appointments as needed

Evaluates nutritional intake and documents accordingly

Provide and/or assist with routine household cleaning and maintenance

Prepares and serves meals according to posted menus and nutritional standards

Performs other related duties when required or assigned

2007-2014

COMMONWEALTH OF PA Case Worker

Philadelphia, PA

Process new applications and renewals for Cash, Food Stamps, and Medical Assistance benefits

Manage and maintenance case load

Schedule client for face-to-face and telephone interviews

Utilize Dept. of Public Welfare handbook policy and procedures manual

Ensure clients receive quality customer service and benefits in a timely manner

Inform and educate clients about changes to benefits and benefit plans

Work with liaisons from other community partners and organizations to ensure clients receive proper services, including physically challenged, mental health and behavioral services

Worked on special projects such as ARRC, IEVS Ex. 1- New-Hires, National New Hire Report, Ticklers, Child Support Referrals, and Bad Child Support Referral Report

Answer phone calls and client benefit inquiries

Attend benefit appeal hearings in person or via phone

Ensure all actions taken on client cases are narrated

Perform verification inquiries for employment, income, resources, household composition, etc.

Ensure clients are in compliance with benefit regulations

Refer clients to Earn Center for Employment and Training Participation

Process benefit rejections when clients are found ineligible or do not comply

2006- 2008

UPHS- PA HOSPITAL

Welcome Desk Clerk

Philadelphia, PA

Greeted visitors and provide information/directions to all patients, visitors, and families

Trained, supervised, scheduled, and performance evaluated all evening and weekend volunteers in a standardized fashion utilizing the volunteer service description

Ensured standardized reporting systems, quality assurance, and service excellence

Supported and initiated performance improvement initiatives

Communicated regularly with the Director of Security and the Welcome Desk Supervisor concerning schedules, time cards, concerns etc.

2003 - 2007

PWDC

Admin. Asst./Healthcare Registration Specialist

Philadelphia, PA

Facilitated weekly Healthcare Orientations within the CareerLink Center

Scheduled customer appointments for Healthcare Director

Administered assessment tools for career interests and program recruitments

Assisted Healthcare Director and Program Manager with training program recruitment process

Responsible for submitting monthly reports to Healthcare Director

Maintained Excel database for prospective customers seeking careers and training in Healthcare

Performed data entry in CAPS and TPCL systems; Responded to telephone inquiries on Healthcare Hotline

Responsible for researching careers and employment opportunities in Healthcare via internet

Corresponded with current and prospective training providers and employers

Provided assistance to customers in updating or restructuring resumes

Provided job search and job placement assistance to clients



Contact this candidate