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Medical Sales Representative

Brooklyn, New York, United States
August 19, 2018

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Michelle Rivers

*** ******* ******

Brooklyn, N.Y. 11203



Worked as a Communications Operations Specialist with D.O.T.

Fema certified series 100-200

Has experience using N.Y.C. CMS and Cares id and E-Paces systems

Human Resources Generalist on Boarding and Medical Credentialing

Completed eight month patient navigator contract in Americorps-CHCANYS

Already cleared and fingerprinted by N.Y.S. Department of Health

Updated client records, filing, updating payment status, creating spreadsheet clients

Knowledge of MS Office suite and e-paces

Facilitated job search, nutrition and health care classes

Excellent communication and interpersonal skills

Types 45 W.P.M.

Improved clinic attendance through phone outreach by twenty percent

N.Y.C. Department of Transportation-December 2016-April 2018

28-11 Queens Plaza North,L.I.C. Queens N.Y. 11101

Communications Operations Specialist

Worked as an OEM-SIMS call center operator

responded to emergency highway, bridges and infrastructure issues borough wide.

Duties performed include gathering information for traffic accidents, malfunctioning street lights,

pothole repairs and urgent citywide crisis, while relaying information to the correct department

officials in a timely manner.

N.Y.C. Department of Environmental Protection HRO-BIB-July 2016-December 2016

158-29 Cross Bay Blvd., Howard Beach Queens N.Y. 11414

Community Assistant Build it Back-HRO Program

Met and greeted consumers affected by Hurricane Sandy as a receptionist performed data

entry, for consumer's seeking aid to rebuild their homes. Duties included intensive outreach,

interviewing and collecting paperwork, guiding clients to correct home representative to

get processed and office liaison back up to other home reps. Uploadied documents to CMS.

N.Y.C. Department of Parks July 2015-July 2016

95 Prospect West Brooklyn, N. Y. 11215

Parks Recreation Aide-Floater

Interacted with kids and parents, promoted parks arts and crafts programs. Kept children entertained and

informed about ongoing programs, and providing coverage at different parks locations within Brooklyn.

CHCANYS-Americorps-Kings Boro Men's Shelter June 14 – Jan. 15

681 Clarkson Ave., Brooklyn, N. Y. 11203

Patient Navigator-AMOA ( Eight Month Contract Position )

Entered patient data and appointments into medical data base, made sure clients are in adherence with medical and mental health appointments. Additional duties included medical coding and billing related work on N.Y.S. E-Paces medicaid system. Maintained client healthcare information, while adhering to HIPAA regulations. Verified medical insurances and updating in system, making follow up calls for next day patient appointments. Scanned in patient insurance and health records daily, made referrals to outside specialists. Updated list of clients in Cares id system on a daily basis. Facilitated job training, work search, nutrition and healthcare classes on a weekly basis.

Jewel Human Services March 14 – Oct. 14

121-10 153rd St., Jamaica, N. Y. 11434

Community Rehabilitation Worker PT Weekend Job

Assessed mentally challenged youth needs, taught adl living and coping skills including money management, work related skills, real world train and bus transportation directions and tutoring homework assistance. Helped clients overcome any challenges they may face in the outside world. Committed to giving these individuals the best learning experience, in order to live a happy, functional and productive life.

Housing Works, Inc. June 08 – October 10

57 Willoughby St., Brooklyn, N. Y. 11201

Non-Profit-Medical Receptionist

Assisted director of intake with administrative duties, human resources on boarding and medical credentialing. Helped clients get referred to medical treatment. Made sure patients are in compliance with mandatory attendance to treatment programs. Watched children in on site child care room, reading, arts and crafts projects and home work help. Kept room organized and neat, supervised kids on trips, lunch monitor. Kept track of daily attendance and medical credentialing book updates. Kept program directors updated on client attendance numbers daily. Responsible for money and metro card distributions and daily reconciliation with client sign in sheets. Faxed, closed out medical records, and called to have medical tests faxed over to center. Took messages and relayed them in a time efficient manner. Kept reception area neat, stocked and ready for next day of business. Reviewed billing to make sure medical documents are coded correctly.

Compu-Phone Telecom November 07 – January 08

328 Grand Ave., Brooklyn, N. Y. 11238

Help Desk Dispatcher-CSR ( Temp Position )

Dispatched technicians to work sites for telecom phone repairs

Entered work order tickets for telephones, voice mail, cabling installations, and processed online sales of telephone equipment, mailed out billing invoices. Followed up with customers to make sure items were received in timely manner, assisted book keeper with inputting sales representative’s commissions for monthly check payments. Scanned checks and attached to accounts for proof of payment, tallied checks for daily bank deposits and made sure tickets are closed and billed correctly. Created desi sheets for client phone sets.

Education: GED obtained 8/88, has 114 college credits in Medical Administration.

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