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Information Technology Customer Service

Frederick, Maryland, United States
August 19, 2018

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Shivani Rajpara


Frederick, MD 21704


Towson University

Master’s in Information Technology Towson, MD May 2018: Present

Towson University Towson, MD Graduated: Dec 2017

Bachelor of Science in Biology, Minor in Health Science and Bioinformatics

GPA: 3.2

Carroll Community College Westminster, MD Graduated: June 2015

Associate of Science Degree

GPA: 3.4


Sparks Group, Information Technology Intern Chantilly, VA Aug 2018: Present

Laptop Imaging Technician at CACI:

Unpack, configure, and image about 800 new desktop and laptop computers

Resolve problems with malfunction products in a timely manner

Snelling Staffing, Information Technology Intern Centerville, VA May 2018: Present

Data entry specialist at Acclaro Growth Partners:

Complete all assigned data entry tasks within required timeframes while maintaining a high level of quality

Efficiently transfer data from Salesforce Software to Less Annoying CRM (LACRM) Software

IT Asset Recovery at ESI Electronic Systems:

Efficiently remove and transport Information Technology assets from the Loudoun County Public Schools before the school year begins

County Meadows Retirement Community, Patient Care Assistant Frederick, MD Feb 2016: May 2018

Help elderly patients with activities of daily living

Examine patients for bruises, or other injuries/wounds

Assist nurses with medical duties and daily tasks

Subway and Auntie Anne’s, Shift leader Mt. Airy, MD Aug 2011: Jan 2015

Performed customer service and cashier duty

Ensured food safety and cleanliness

Skills and Languages

Computer – Proficient in CRM, MS Word, Excel, Power Point, Office, and Outlook

Languages – Fluent in Gujarati and Hindi


Elected Associate Member – Saurashtra Patel Cultural Samaj Aug 2014: Present

Post all events and organization information on Facebook and organization webpage

Monitor and organize service learning databases

Activities and Interests

Vice President – Hiking Club, Carroll Community College Aug 2012 : Dec 2014

Active Member – STEM Club and CAB, Carroll Community College Aug 2012 : Jun 2015

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