Customer Service Food

Donna C. De Guzman

Bldg. Flt no.* Alfidaa St.

Madinat Khalifa South, Doha Qatar

Mobile No.: +974-****-****

Email Add: ***************@*****.***.**

JOB OBJECTIVES

To be a part of a company wherein I can utilize my customer service skills and strengthen my knowledge in the hospitality/service industry that promotes personal growth, fun environment and uplift professional development.

WORK EXPERIENCE

Server

The Cheesecake Factory

Doha Festival City

May 25, 2017 - Present

Greeting guests as they arrived

Taking order of the guests and tour guiding them to the dish that they want

Serving and assisting guest all throughout their dining experience

Taking payments and doing sales report

Front Desk Receptionist/Guest Services Associate

Nick Hotel and Restaurant

Gerona, Tarlac, Philippines

March 12, 2010 – March 16, 2016

Greet guests and patrons as they arrive.

Manage the registration process.

Handle guest check-ins and check-outs appropriately.

Take calls and provide information and transfer calls.

Manage accurate accounting transaction of all rooms.

Provide guests with room keys and call for housekeeping assistance.

Take reservations over the telephone, through emails and in person.

Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions.

Refer guests to appropriate departments to resolve complaints or provide suggestions.

Compute bills and take payments/cashiering

Provide guests with directions around the hotel rooms and facilities.

Contact housekeeping and maintenance departments when a problem was reported.

Balance cash at the end of the shift and generate accounting reports for the benefit of the next

SKILLS

Knowledgeable in Oracle System/Micros

Adept at record keeping, posting of room charges, and cash handling

Well experience in cashiering

Experience in serving food and beverages

EDUCATIONAL BACKGROUND

College

Course: Bachelor of Science in Business Administration (2010- 2015)

Major in Marketing Management

College of the Holy Spirit of Tarlac

F. Tañedo St. Taralac, City

Secondary

St. Rose Catholic School (2004 – 2008)

Sta. Rosa St. Paniqui, Tarlac

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