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Customer Service Administrative Assistant

Las Vegas, Nevada, United States
August 19, 2018

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Dominique S. Chamberlain

**** ******** ******

Las Vegas, NV 89121

Phone: (c) 702-***-****

• 10+ years’ experience in customer service/support relations

• Communication with staff, and senior management

• Responsible for resolving all customer and employee relations issues

• Knowledge of Excel, Microsoft Word, PowerPoint and Windows

Professional Experience:

2016/present: Lyft Driver:

Picking up passengers, transporting clients between places, and keeping their vehicle in good condition. I also maintained safe driving, communication, time management, and customer service.

2016/2019All State Career School:

Answer and direct phone calls. Organize and schedule appointments. Plan meeting and take detailed notes. Write and distribute emails, correspondence memos, letters, faxes and other forms. Assist in the preparation of regularly scheduled reports. Develop and maintain a filing system. Update and maintain office policies and procedures. Order office supplies. Maintain contact list. Submit and reconcile expense reports. Provide general support to visitors. Act as point of contact for both internal and external clients/students. Handle request and queries from senior managers. Data entry, enrolling students, and collections of student payments.

2005/2016 National Event Services –Part time position

Answering phones, transferring calls to appropriate departments. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information.

2011/2012- Reliance Standard Life Insurance :

Handles incoming calls or inquiries from prospective customers or clients. Assists customers effectively by solving customer disputes. Provides customer additional information or explains services. Discusses products offered and ensures customer satisfaction. Tactfully handles confrontational or stressful interactions with the public. Completes supporting paperwork and data entry as required. Accurately captures customer information. Creates and maintains service reports.

Education: 2007/2008- Pennsylvania Institute of Technology

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