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Customer Service Medical

Fargo, North Dakota, United States
August 21, 2018

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Corinne F. Jankowski

**** *** ****** ****** **, Apt 206

Fargo, ND 58103

Telephone #: 907-***-****


Excellent communication and interpersonal skills with an unwavering ability to motivate staff to higher achievement

Remarkable ability to work with diverse individuals and groups; work with data of different types and purposes; and utilize a wide variety of job related equipment


Electronic Medical Records

Health Technologies

Microsoft Office


Customer Care Administrative




Directed the maintenance of personnel files and administrative records for approximately 1000 field and office representatives.

Maintained client records in accordance with Medicare & HIPAA guidelines, protecting the security of personal data to ensure that confidentiality is maintained.

Reviewed and verified customer data, such as age, name, and address, enter data into computer for use in preparing documents and adjusting accounts.

Performed functions as required of another position(s) within area of responsibility for the purpose of providing overall departmental coverage of service operations.

Performed and directed office management functions. Interpreting communications, directives, and publications while coordinating release of information functions.

Prepared personnel records copies and abstracts, files, safe-guarded, record transfers, and retired closed records/files.

Transcribed daily information onto schedules, supervisor’s orders, and complied information and prepared reports and referrals.

Provided advice and assistance to personnel and staff support on a full range of administrative support services and requirements. Scheduled, rescheduled and cancelled appointments, conferences and meetings.

Performed employee eligibility and verification, procedures for network referrals, and provided claims assistance and counseling to beneficiaries.

Managed activities such as, data entry, benefits administration, finance input, payroll/accounting, and office support.

Established and maintained automated and manual accounting records, directing the posting of receipts and turn-ins. Back-up person for the Finance & Executive Coordinator, which included Accounts Receivable, Accounts Payable and depositing checks.

Managed information technology functions and activities related to document request, managing hardware and software activities, security, and customer support activities.

Medical Transcriptionist

Answered inquiries concerning the progress of medical cases within the limits of confidentiality laws.

Distinguished between homonyms and recognized inconsistencies and mistakes in medical terms by referring to dictionaries, drug references and other sources on anatomy, physiology and medicine.

Identified mistakes in reports and check with doctors of their nursing staff to obtain the correct information.

Performed data entry and data retrieval services.

Produced medical reports, correspondence, records and patient care information.

Returned dictations in printed or electronic form for physician review, signature and corrections.

Reviewed and edited transcribed reports or dictated material for spelling, grammar, clarity, and accuracy.

Customer Service/Communication

Managed a high-volume workload within a deadline-driven environment

Interviewed clients and took their calls to provide customer service and obtain information on claims, refers customer to other inter agencies as needed.

Answered questions regarding Medicare Part A claims; researched questions and submitted referrals to other departments to work on specific issues.

Met the needs of internal and external customers while supporting the company’s missions. Consistently communicated and treated customers in a courteous, tactful, and respectful manner. Provided the customer with consistent information according to established policies and procedures. Handled conflict and problems in dealing with the customer constructively and appropriately.

Follows instructions conscientiously, keeping supervisors informed of any problems. Functions as a team member, helping the group effort where possible. Adjusted to change or work pressure in a pleasant manner.

Protected personal confidential information from unauthorized release or from loss, alteration, or unauthorized deletion by following applicable regulations and instructions regarding access to electronic files, release of access codes, in accordance with company Human Resource and Public Relation policies.


Office Administrative III Southeast Human Services, Fargo, ND 12/2017 – 06/2018


Customer Service Noridian Healthcare Solutions, Fargo, ND 12/2016 – 12/2017

Representative/Call Center

Administrative Coordinator Fairbanks Convention/Visitors Bureau, 03/2008 – 10/2016

Fairbanks, AK

Medical Transcriptionist MEDDAC, Ft. Wainwright, AK 12/2007 – 02/2008

Medical Transcriptionist THEDACARE, Appleton & Neenah, WI 10/2002 – 12/2007

Appleton and Theda Clark Medical Center;

Supervisor US Army Reserves, Milwaukee, WI 10/1980 – 08/2005

Personnel Administration


Associates Degree, Human Services, Iowa Central Community College, Ft Dodge IA,

anticipated completion 06/2019

Certificate, Business Management, Gogebic Community College, Ironwood, MI +30


Records Administration 10/1985

Clerical 10/1980

Unit Administration 1990

Leadership Development II 1992

Leadership Development I 1987

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