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Manager Customer Service

Location:
Hazlet, New Jersey, United States
Posted:
August 21, 2018

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Resume:

SCOTT M. COLE

One Glendale Place Aberdeen, NJ ***47

H: 732-***-**** C: 732-***-****

ac6q9d@r.postjobfree.com

Personal Summary

Versatile talent acquisition and human resources professional who partners across multiple business lines to support and effectively execute strategic business plans. Experienced in developmental planning, staffing, budgeting, employee development, workforce development and project management. Problem-solver who possesses strong analytical, leadership, communication, interpersonal and cross-functional skills necessary to onboard and support qualified associates into the organization at all levels.

Professional Accomplishments

IFF- International Flavors and Fragrance March 2013 to Present

Talent Acquisition Manager

Lead a team of talent acquisition professionals in the region. Strategic partner to HR and IFF business unit leaders.

Responsibilities include:

Partnered with HR and succession planning team to forecast future needs

Employment brand development

Source, recruit, hire and onboard candidates for assigned requisitions

Project manager

Applicant tracking system administrator for all recruiting efforts globally

Staffing agency and third party vendor management

Reporting metrics for recruiting activity

Talent Mapping for future openings and proactive sourcing for potential openings

Ensure compliance standards are meet for all state, local and government agencies

LinkedIn and LinkedIn Recruiter administrator

Administrator of the Hogan assessment and certified to review results

Collecting and analyzing recruitment data to make planning decisions.

ACCOMPLISHMENTS

Reduced Agency usage

Increased social media traffic and employment branding from 36,000 followers and almost 100,000

Managed TA internship program resulting in a 100% success rate of students gain employment

The Linde Group - Murray Hill, New Jersey September 2012 to March 2013

Contract position- Recruiting Manager

Managed college recruiting and building relationships with target colleges and universities

Responsibilities included:

Develop on campus branding

Sourcing techniques and on boarding process

Candidate development programs

Building new graduate and intern development strategies

Loving Care Agency - Hasbrouck Heights, NJ March 2010 to September 2012

Recruiting Manager

Responsible for developing recruiting process and companywide talent acquisition strategies, and implementing new applicant tracking systems. Managed up to 14 recruiters

Responsibilities included:

College recruiting- managed recruiting process for interns and new graduates. Built sourcing and on-boarding strategy. Worked with training and management teams to coordinate development of new hires and ongoing evaluations. Partnered with several schools and Universities to attract talent for program.

Managed ATS systems-Virtual Edge, Hodes IQ, TALEO and PeopleSoft systems

Partnered with senior management to understand and get real time knowledge of position to be filled.

Develop staffing plans and strategies to meet recruitment deadlines.

CDW- Vernon Hills, IL May 2006 to November 2010

Talent Acquisition - Corporate Recruiter- Eatontown, NJ

Responsible as project manager for full cycle recruiting for east coast locations. Focused on positions including sales, technology, support, customer service and upper management.

Responsibilities included:

Attended career fairs and coordinate college recruitment events.

Partnered with legal department, training and development, payroll and compensation to ensure smooth recruitment and on boarding processes.

Working knowledge of advanced search techniques, including Boolean logic & operators, XRAY and flip Search. AIRS trained

Accomplishments:

Consistently meet and exceed goals (106% of recruiting goal for 2008).

Developed and maintained strong relationships with line management to ensure that goals and candidate criteria are clearly understood and achieved.

Lead several cost saving projects to streamline overall department processes while enhancing productivity. Cost savings of 20% on candidate travel in the first 3 months.

Foxtons North America 2003 to 2006

Director of Talent Acquisition

Developed and implemented staffing-related programs, strategies, policies, and procedures for 700 plus employees. Recruit for all levels of staff from CEO, Senior VP to entry level applicants.

Responsibilities included:

Administer and developed employee testing and pre-hire evaluations.

Recruit for two subsidiary divisions of the organization.

Manage up to 8 people in recruiting efforts.

Negotiate contracts with outside staffing firms and vendors.

Build relationships with alternative resources to attract applicants.

Accomplishments:

Lead the recruiting process resulting in a more effective and efficient department as well as reduced employee turnover.

Managed all aspects of the recruiting process in order to launch several new work-groups resulting in an overall improvement to company bottom line.

Ajilon Finance Agency, Edison NJ 2002 to 2003

Account Manager- Sales/ Recruiting

Responsible for developing new sales territory through marketing efforts while maintaining client base through customer service efforts resulting in repeat business and building excellent company reputation.

Robert Half International Agency, Princeton NJ 2000 to 2002 Account Manager/Staffing Manager- Sales/Recruiting

Accomplishments:

Within nine months of joining Robert Half International I was able to grow and maintain a 1000 hour per week book of business. Achieve high customer satisfaction record with new and existing clients.

Earned Rookie of the Year award for the New Jersey District for the 2000-2001 sales years.

Laurence James Associates Agency - Somerset, NJ 1998 to 2000 Account Representative - Sales/Recruiting

Education

Kean University, Union, NJ - BS Management Science, May 1998

Brookdale Community College Lincroft, NJ - AS Business Administration, May 1996



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