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Administrative Assistant Customer Care

Garner, North Carolina, United States
August 21, 2018

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Linda Cathy Darnell



Seasoned and detail oriented administrative professional with excellent written and verbal communication skills with experience working in diverse industries at all levels.


Pergo Flooring LLC, Garner NC 02/2012 – 12/2017

Order Management/Customer Care Support

●Enter sales orders for distributors and retailers purchasing commercial and residential product lines using SAP.

●Processed these orders through our shipping software (Locus) to ship LTL, TL or small partial.

●Produced reports for upper management.

●Answer incoming consumer calls, with product questions and helped with order tracking

●Worked with Lowe's, Home Depot on orders with shortages and damages.

●Tracking of Lowe's and Home Depot orders.

●Worked with the Distribution Center to push orders out for delivery.

●Place follow up calls to track customer information and manage ordering needs.

●Enter sample orders for product development, marketing department and master scheduler. These orders were to produce samples for sale at Lowe's and Home Depot as well as online over the web.

●Enter orders for All employees under the Mohawk Industries umbrella of Companies. Process all of these order through our shipping software to ship LTL and small partial.

●Audit LTL bill of ladings for the required signatures and dates.

Moduslink Global Solutions, Morrisville NC June 2010 – February 2011

Administrative Assistant

•Read vendor routing guide manuals record select information in a MS Word document for IT dept. to load on an internal website.

●Input all information into database.

●Assist with fulfillment and shipping needs with internal departments.

Greer Group / TRC Staffing Eaton Corporation, Raleigh NC 2008 - 2010

Administrative Assistant I

•Worked with buyers to add new part numbers to Oracle database.

•Took orders from customers, purchase orders and credit card orders.

•Scheduled part and unit returns with customers, thru FedEx and LTL Freight

•Processed customer quotes

• Maintained job files

Global Knowledge Inc., Cary, NC 1999 - 2006

Evaluations & Metrics Coordinator /Administrative Assistant

•Review weekly end of class survey scores and comments; pass these along to department stakeholders depending upon where the scores fell on a set scale, and/or the positive or negative feedback of the students.

•Produce Monthly and Quarterly reports for department staff.

•Maintain class information on the survey website such as class name, dates, instructor, and location. Enter student info, create user login credentials, and produce reports for department stakeholders according to filters & criteria desired.

•Administrative Assistant for Technical Services Manager and Staff.

•Managed the Tech. Services company store (while in the Garner location)

•Ordered stock, billed product lines, tracked pricing quotes with invoices.

•Administrative Assistant to the Director of US Operations.

•Maintained all Real Estate files.

•Reported building maintenance issues.

•Booked travel; • Booked meetings, ordered catered meals


Graduate of Ralph L. Fike High School, Wilson, NC,

High School - General Diploma

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