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Developer Technical Support

Montreal, Quebec, Canada
August 18, 2018

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Adla Nunes Castello Branco Pereira

***, *** ******,

Saint-Constant, Québec, J5A 0G5


Career Summary

Energetic and imaginative Junior developer who has strong problem-solving skills and ability to work under pressure. Good to work with a team or individually. I am an ambitious type who wants to get noticed, and have the drive and massive energy needed to really make a difference to a project and a team. Right now I am looking for a position with an exciting company that wants to attract talented people.


●Able to work in a fast paced environment and complete projects to schedule

●Can multi-task effectively with clients to understand their requirements

●Ability to meet clients face to face and build long term relationships

●Can explain technical issues clearly to non technical colleagues and clients

●Providing innovative new ideas and solutions to problems

●Adaptable and able to pick up new techniques

●Through and precise

●Able to juggle priorities and multiple projects

●Creating websites that are user-friendly, effective and appealing.

●Comprehensive knowledge of HTML5, CSS3, Bootstrap, JavaScript, Adobe Ilustrator, MySQL

●Testing a website and identifying bugs and technical problems


Montreal College of Information Technology February 2017 - October 2017

A.E.C: Programing for Mobile Technologies: Web app Development

(HTML, CSS, Bootstrap,JavaScript, MySQL, AngularJS, PHP, Adobe Illustrator - completed)

Fundação Getúlio Vargas, Brazil Août 2011 – Décembre 2012

Certificate of Graduate Studies in Business Administration

(Comparative evaluation for studies done outside Québec - completed)

Universidade de Salvador, Brazil 2005 - 2010

Bachelor in Computer Science

(Comparative evaluation for studies done outside Québec - completed)


MSA (Google Cloud and G Suite) June 2017 - Present

Google/Telus, Montreal

●Coding using front-end technologies, such as CSS and HTML

●Create SQL Query to retrieve recipients list

●Analyse of requisite and data

Business Technical Support Specialist IV (Google Cloud) March 2015 - June 2017

Google/Telus, Montreal

●Assist customers for Google Cloud Platform;

●Give support with any financial issue for unpaid customers

●Helped supported and high level customers with any blocking, payment and others basic issue

●Open and assist customer with their technical cases

Business Technical Support Specialist III (Google G Suite) October 2014 - March 2015

Google/Telus, Montreal

●Assist customer for Google Apps for Work Platform;

●Give support for emails, issues related to MX records and spam configurations

●Assist with users and email migration from one platform to Google Apps

●Assist with any account issues or any difficult customer had with their platform

Testing website Jan 2013 - Sept 2013

N.C. Calçados Ltd., Brazil

●Testing website and improving to be user friendly

●Identifying bugs and technical problems


●Francization and integration program at UQAM-MICC, Montreal 2014


Ability to communicate advanced concepts, Time management, Good team Player, Problem solving, Analytical, quick to learn, work under pressure and to tight deadlines.


Social Actions and volunteers - Universidade de Salvador, Brazil

References available

Contact this candidate