Objective

Ambitious graduate student who is driven and compassionate about healthcare; possess strong interpersonal and communication skills and a desire for a professional career.

EMPLOYMENT EXPERIENCE

Business Requirements Intern, May 2018-August 2018

Leidos/National Institutes of Health(NIH), Bethesda, MD

Analyze and evaluate user business problems

Develop test plans and test cases based on detailed requirements, and work with software developers to assure the application is meeting the requirements

Develop and maintain project collaboration tools: SharePoint, Access, and Excel Spreadsheets

Assist in the development of system recommendations to meet requirements in Jira

Coordinating with teams to identify system requirements

Attend daily Scrum meetings, and participate in meetings at the customer site which is the National Heart, Lung, and Blood Institute (NHLBI)

Quality and Patient Safety Intern, August 2017-December 2017

Greater Baltimore Medical Center, Baltimore, MD

Attended the Lean Daily Management walk with executive to measure various metrics in different units

Participated in kaizen events and process improvement meetings with the executive leadership

Implemented various process improvement methodologies: Kaizen, 5S, 6S, Visual Stream mapping

Created visual stream maps in Microsoft Visio

Analyzed data and proposed solutions to improve operations

Math Department Assistant, August 2015-December 2015

CCBC Essex, Baltimore, MD

Acquired excellent communication and interpersonal skills with co-workers and students

Assisted students in the department and on the phone

Worked on different project with my supervisor using Microsoft Office

Organized the department

Sales Associate, March-June 2014

Sears, White Marsh, MD

Managed a cash register, including ringing up purchases and administering refunds as necessary.

Providing customers, a VIP shopping experience by informing them about special offers

Ensured items were appropriately displayed in the correct area of the store

EDUCATION

Master of Public Health Practice and Policy, January 2018-Present

University of Maryland, College Park

Bachelor of Science, Health Care Management, January 2016-December 2017

Towson University, Towson, MD

Minor: Business Administration

Related Coursework: Health Care in the U.S, Community Health Administration, Health Information & Quality Management, Serving & Housing/Long-Term Care, Financing & Organization of Health Care Services in The United States, Legal & Ethical Issues in Health Care Administration

Community College of Baltimore County, Baltimore, MD

LEADERSHIP AND VOLUNTEER EXPERIENCE

Clinical Customer Service Representative, October 2016-July 2017

Johns Hopkins Hospital, Baltimore, MD

Providing assistance to the families of patients and visitors

Waiting area coverage and relay messages to staff

Performing administrative tasks and providing phone coverage as needed

Skills and Certifications

Proficient in Microsoft Office, Access, Visio, Jira, SharePoint

Bilingual: Fluent in English, Hindi, Urdu, and Punjabi

Certificates: FEMA, IHI, Google Analytics,

Awards & Honors

Member of National Society of Leadership and Success

Upsilon Phi Delta (Healthcare Management Honor Society)

Member of American College of Healthcare Executives

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