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Spartanburg, South Carolina, United States
August 17, 2018

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Ashley M. Brown

P.O. Box ***, Drayton, SC ***** Cell: 864-***-****


Paul M. Dorman High School, Spartanburg, SC

Dean’s List for earning a 4.0 GPA at Greenville Technical College.

Certified Medical Insurance Specialist -2010- Studied Administrative Office Technology-focus in Medical

Current member of the AAPC, I Took the CPC exam on May 19th, scored 60%, will retake exam on Aug, 11th 2018.

I have already completed college credit courses such as; Intro to Computers Bio 112, CPT101 & 170, Med Terminology, Anatomy, Psychology, ENG 101, 102, Bus. Math, Bus Law, Legal Ethics.

I have 8 years’ experience in administrative positions such as: Patients’ accounts, HIPAA compliance, insurance verification, admissions, customer service, cashiering, cash handling large cash and deposits, data entry, receptionist, switchboard operator, sales, inventory clerk, remote technical support, dental claims support, problem solving, escalation resolutions, database cleanup sql servers & network troubleshooting.


Henry Schein, Greenville SC April 2012-Nov 2017

IT Helpdesk/Customer Service

My work specialized in; Dentrix software support, software installs, medical & dental claim denials & appeals, X12 data, letters of timely manner filings, claim tracking, electronic payment posting, electronic eob’s, Oracle (Siebel) Help-desk/ ticket tracking, Cosmos(Excel). All versions of Windows OS,Windows Servers, network troubleshooting, Avaya IP phones, customer service, coaching customers how to effectively manage reports, claim creations & attachments, escalations & problem solving, remote client training, remote software support, electronic appointment reminders support, .exe & xml files, mobile patient record support, mobile software support, account resets, electronic patient questionnaires, HIPAA compliance, patient sign-in portals, patient kiosk, knowledge/data base troubleshooting, Cloud database backup software installs/(Novastor), database cleanup & repository rebuilding, network port checking, SQL server troubleshooting, Online Chat support, support, escalation & problem resolutions.

Perceptis, Greenville SC June-2011- Oct -2011

Helpdesk IT/CSR

My duties for this temporary position included; Customer service and database troubleshooting, using dual monitors to perform tasks in an inbound/outbound call center for universities. Job includes: issuing trouble tickets, service orders, reset passwords, unlock accounts, data entry, interacting with clients via phones, e-mails or chat support.

Staffing Associates, Spartanburg SC May 2009-June 2011 Office/Manufacturing

I returned to school in October ’08; During that time period I was assigned temporary office & manufacturing work; such as patient registration, customer service, data entry clerk, quality control, inventory clerk, shipping/rec etc.

SRHS, Spartanburg, SC Aug-2007-Sept.2008

Shuttle driver

Driving patients back and forth from doctor’s offices to their homes, filing records, assisting Medicaid clients, office assistant, switchboard operator, data entry.

Snelling Services, Greenville, SC

July 2004 - Dec 2006

Office Assistant/Manufacturing

I was sent to fill in on several different clerical positions such as: receptionist, office clerk, cashier, title clerk, light data entry, runner, inventory, manufacturing, warehousing, moving cars off the assembly line at BMW to their shipping areas, etc...

America's Auto Auction, Greer, SC


May 2006 - January 2007

Receptionist, customer service, faxing, filing, account setup, taking payments, auto title work, delivering vehicles.

Hiring Authority, Spartanburg, SC

Nov- 1997 – April- 2006


Production, quality control, machine operator, processing, quality inspector, inventory, assembly forklift & cherry picker operator, scanning & locating items using an RF scanner, plastic injections & shipping /receiving.

B. Billiards, Spartanburg, SC

July 2003 – Jan- 2005

Front Desk Clerk

My duties were setting up accounts, cashiering, reserving and scheduling events, assisting customers and guests, and supply inventory.

Objection: To provide professional service with honesty & integrity.

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