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Manager Project

Scottsdale, Arizona, United States
August 17, 2018

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Scottsdale, AZ ***** * C 480-***-**** * *

IT Product Owner and Operations Manager

Innovative Information Technology management professional with over 20 years of leadership in software development and IT Infrastructure. Proven track record of surpassing strategic goals, managing multiple projects simultaneously, leading matrixed team and creating strategic partnerships. Instrumental in making key contributions to meet/exceed organizational objectives. Praised by clients for utilizing strong stakeholder management skills to deliver quality products and unparalleled customer service. Persuasive communicator and motivational mentor who builds loyal performance teams, utilizing a high degree of judgment, initiative, and problem resolution capabilities.


Managed, trained, and mentored teams of up to 200 members. Proven success creating, mentoring, and leading teams of experienced professionals.

Achieved career promotions based on exceptional/prompt results and outstanding performance.

Saved over $3.5M in reduction of IT Infrastructure Hosting production and maintenance costs.

Recognized by Sr. Executives and stakeholders for SAP Basis Engineering technical contributions.

Praised for delivering a re-designed, new benchmarking infrastructure saving $500K in costs.

Comprehensive experience capitalizing on sound fiscal opportunities and extensive financial management skills. Effectively managed multi-million dollar budgets at Intel to exceed organizational goals.


2017 - Current Project Manager and Procurement Manager Creative Renovations, Phoenix, Arizona

Manage and control total scope of services defined in the contractual agreement

Provide leadership and technical construction experience and market specific insights

Responsible for procurement and customs clearance of supplies from international vendors

2014 - 2016 Technical Project Manager, Strategic Planning Intel Corporation, Chandler, Arizona

Established and managed Total Cost Ownership-TCO and Model of Record-MOR management systems for IT Infrastructure Hosting Portfolio providing cost models and unit cost trends.

Led cross organizational/multi-function resource efficiency efforts to meet Corp. goal commits.

Responsible for the development of security compliance strategies as well as driving security compliance for Infrastructure owned Applications mitigating Security threats and risks.

Designated Five Star Infrastructure Segment owner and Hosting Portfolio Operational review committee Security Owner for providing ongoing status updates to Sr. Executives.

2012 - 2014 People Manager, IT Product Owner, Business Operations Intel Corporation, Chandler, Arizona

Managed a high performing software product development and tools team with core focus of IT Automation. Provided Product and DevOps ownership for multiple automation toolsets.

Developed multi-year strategies, aligned investments to business objectives and monitored implementations and value realization.

Designated delegate for ensuring the Service met budgetary goals, managed expense and capital purchases including forecasts versus actuals analysis.

Established IT Automation Service Model of Record- MOR unit cost measures for comparative cost modeling.


Scottsdale, AZ 85260 * C 480-***-**** * *


2010 - 2012 People Manager and IT Product Manager Intel Corporation, Chandler, Arizona

People Manager for team of Systems Engineers supporting Intel’s mission critical SAP and PeopleSoft Enterprise platforms. Responsible for development and execution of related projects.

Ensured ongoing integrity of EMC ECC Storage statistics data for Capacity planners enabling Storage infrastructure procurement decisions for the DCH organization.

Owned strategy and CIP releases including funding model and vendor management.

Established business priorities, KPI’s and provided environmental updates to Sr. Executives.

2005 - 2010 SAP Basis Engineer Intel Corporation, Chandler, Arizona

Responsible for SAP Basis engineering, systems admin, performance improvements, tuning and capacity planning for Intel’s critical SAP landscape and ERP Central Component environment of financials, capital, procurement, logistics execution, and sales and service management.

Led operational efficiency efforts for reducing unnecessary system dumps and downtimes.

Subject Matter Expert and Owner of Windows 2003 operating systems/hardware/SAN support, SAP Router connections, Active Directory and Group Policy Objects, and server security.

Project managed Disaster Recovery Data Center move across United States for SAP Production DR environments. Managed hardware procurements, OS build-out, and application configuration.

Implemented Secure Enclave Terminal Server environment and removed vulnerable traffic.

2003 - 2005 IT Capacity Planning and Benchmarking, Project Manager Intel Corporation, Folsom, California

Managed deployments of 32 node Tibco interfaces across Intel’s Benchmarking environments.

Engineered, administered and maintained 4 High Availability Clustered (Active-Active) pairs connected to SAN requiring knowledge of complicated fail-over configuration scheme.

Supported Order Management disaster related benchmark tests providing performance deltas.

Partnered in the re-design and benchmarking efforts of new infrastructure saving $500K in costs.

1999 - 2003 Tibco Systems Engineer and Business Systems Analyst Intel Corporation, Folsom, California

Responsible for engineering as well as sustain support for all Tibco software environments.

Led Ghost imaging effort saving system engineering weeks of time for imaging tasks.

Performed monthly audits on Functional and Consolidated environments (50+ servers).

Managed the strategy and deployment roadmap of the EAPS Windows 2000 upgrade.

Pioneered a standardized software image strategy and a data backup contingence.

EDUCATION Agile Scrum Master Certification, Phoenix, AZ

ITIL IT Service Management Certified, Phoenix, AZ

Windows 2003 Server Administration, Folsom, CA

Bachelor of Science Program, University of Phoenix, Roseville, CA

Associate’s Program, Georgia Highlands College, Acworth, GA


Multi-Year Strategy Development and Planning, Investment Planning and Prioritization

IT Infrastructure Budget & Capital Management, Vendor Management, Systems Integration

Communication Proficiency, Situational Awareness, Cross-Functional & Multi-Geo leadership

Software Development Lifecycle, Program & Project Management, People Management, Agile Scrum, ITIL Service Management ITSM, User Experience UX design, Strategic Workforce Plan

Market Insights Research, Problem Solving/Analysis, Microsoft Office Suite

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