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TypeWell Transcriber

United States
August 27, 2018

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Luis Diaz


Salt Lake City, UT 84116

Summary: Highly adaptable, self-motivated, faster learner and energetic.


Utah Valley University, Orem, UT 11/2007 – Present

TypeWell Transcriber for the D/deaf and hard-of-hearing

Responsibilities: Provide real time speech-to-text meaning-for-meaning transcription services for conferences, lectures, meetings or events. Subjects have included Calculus I, II, III, Chemistry, Creative Thinking, Microbiology, Organic Chemistry, and many other topics.

Intellitext/ Independent Contractor 01/2016 – 01/2018

TypeWell Transcriber

Responsibilities: Provide real time speech-to-text transcribing for Deaf and hard of hearing clients. Assignments were provided remotely and on-site.

Younique, Lehi, UT 12/2014- 05/2015

Customer Care Agent

Responsibilities: Provided world-class customer care for a multi-national company. Assisted clients with questions, order placement, order-replacement, package tracking and other assorted duties that were case-by-case dependent.

Myler Disability, American Fork, UT 04/2014 – 08/2014

Account Manager

Responsibilities: Assisted clients to obtain Social Security Insurance and Disability. Filed Paperwork through correct channels. Placed phone calls to ensure clients were aware of their status claim. Mailed out forms for accurate processing. Scheduled appointments for clients to assure schedule adherence.


Utah College of Massage Therapy. Graduate Year: 2009


90 WPM

Spanish Bi-lingual

Highly organized

Computer literate

Able to work unsupervised for prolonged periods of time

Excellent team worker

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