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Manager Customer Service

Anaheim, California, United States
August 17, 2018

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Lynette M. Diaz


**** *. ******* *** #*** Anaheim, CA 92808

Professional Summary:

A dedicated trustworthy leader with over twenty years of professional office assistance capable of solving problems in a steady fast-pace environment, aiding staff and providing customers with the upmost patience and support to ensure their knowledge of the Workers Compensation Process. Building relationships from the core with all staff members. Ability to handle tasks and perform duties in a fast- paced work environment. Providing empathy and support to patients and family in emergency situations. Excellent oral and written communicative skills. Proficient in Microsoft Windows and other various related computer systems. Handling confidential paperwork and quality patient care. Recognizable Achievements:

- CPR and First Aid Certified

- Licensed Cosmetologist

- High School Graduate


- Punctual

- Reliable

- Excellent Organizational Skills -

- Excellent Written and Communicative Skills

- Resourceful in Medical Terminology

- Office Leadership

- Excellent Customer Service

- Knowledgeable in Human Anatomy

Professional Experience:

(2000 – 2007) Account Manager

Professional and Personal References Available upon request Aames Mortgage Loans, Irvine, CA

o Director of handling loans and working closely with lenders and brokers o Acquire needed information from start to finish

o Approved all conditions within Subprime Lending Regulations o Worked closely with Appraisers and handled rebuttals o Employment Verification

o Coordinating funding between customers and Title Companies

(2007 – Present) Workers Compensation Medical Record Account Manager

Kappa Medical Group, Torrance, CA

Dr. Raymond Craemer, M.D.

o Patient scheduling and guidance

o Reviewer of Records and analytics

o Updating benefit information, eligibility and appointments o Doctor assistance during appointments

o Insurance Verification

o Subpoena Review

o Insurance Billing and maintaining Doctor Licensing o Ordering Supplies for Doctor and staff members


1992 Huntington Beach Highschool Graduate

1993 Licensed Cosmetologist

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