KEESHA NAVARRO

**** *. ******** **. • Philadelphia, PA 19132 • 267-***-**** • ac6pjb@r.postjobfree.com

CAREER SUMMARY

A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment.

SKILLS AND HIGHLIGHTS

•Leadership Skills

•Customer Service Skills

•Conflict Management

•Time Management

•Inventory Management

•Cleaning and Sanitation

•Standards/Regulations

•Adaptability/Flexibility

•Food Safety Management

•Coaching/Training

•Proficient in MS Office

EMPLOYMENT HISTORY

JEVS Human Services Philadelphia, PA

Administrative Assistant 08/2016-11/2017

Responsible for greeting guests, employees and visitors in a professional and courteous manner.

Screened and directed all incoming calls to the appropriate department or staff member.

Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.

Answered telephones and transferred calls to appropriate staff members.

Sorted and distributed incoming communication data, including faxes, letters and emails.

Chick-Fil-A Philadelphia, PA

Team Lead/Cashier 06/2007-05/2016

Trained and mentored new hires regarding company policies and procedures for standardized operations.

Monitored inventory, documented supply count, and ordered supplies in a timely manner.

Investigated and resolved customer complaints regarding food quality, service, or accommodations.

Greeted customers, provided information for specials and promotions, and set up advertisement displays for new incoming merchandise, beverages and bakery items.

Constantly train and mentor existing employees to deliver food service excellence.

Rite Aid Philadelphia, PA

Customer Service Associate/Cashier 06/2015-10/2015

Received payment by cash, check, credit cards, vouchers, or automatic debits.

Issued receipts, refunds, credits, or change due to customers.

Assisted customers by providing information and resolving their complaints.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct.

Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

EDUCATION AND TRAINING

Five9 Call Center Customer Service Training JEVS Human Services Philadelphia, PA

High School Diploma William Penn High School Philadelphia, PA

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